WNS Denali

Associate- Contracts- Procurement

Signsutra

•	•	Managed operations of mid-sized architectural signage firm; oversaw and performed performance evaluations for thirty-five employees 
•	Performed weekly briefings with sales and production team on department productivity
•	Supervised public relations, media promotions and coverage
•	Managed projects from contract negotiations to delivery and installation; worked closely with sales, production and installation team to proactively address specification, quality and delivery issues 
•	Single (First) Point of Contact for all client and vendor services
•	Identified potential vendors based on project requirements, negotiated contracts, processed purchase orders and monitored vendor performance ensuring contractual obligations are met.
•	Developed key relationships with business stakeholders and strategic supply partners to improve business.
Achievements: Negotiated and won contracts with major international airports and hospitals in India and abroad; developed a uniform office code of conduct for all employees; introduced various measures to reduce labor costs and increase productivity; co-designed and authored content for the company website and all twenty-five product catalogs

Head Operations and Marketing

DESIGN EDGE INTERIORS PVT. LTD

•	Managed thirty employees within sales & production team; hired, trained and mentored new recruits 
•	Managed multiple projects for existing key accounts & generated new business
•	Developed quotes & negotiated bids for projects, secured approval on sales & marketing proposals; liaised with all office branches and vendors on new product launches; surveyed competitor’s rates prior to product launches to maintain competitive rates for new products
•	Single (First) Point of Contact for all client and vendor services
•	Managed and liaised with other internal departments as required to resolve client and vendor service escalations and ensured appropriate resolution as per agreed SLAs. 
•	Managed and monitored ongoing performance of team for employee development and career progression
Achievements: Generated repeat & increased business through successful client follow-up & commitment to client needs; developed an excellent reputation through strong service & guaranteed customer satisfaction; made effective use of customer feedback, drawing on suggestions using customer feedback to make continuous improvements in service

Business Development Manager

TELEMAX COMMUNCICATIONS (I) PVT. LTD.

•	Established and maintained public relations with Nokia dealers for sale and promotion of Nokia products 
•	Managed a team of ten executives; assigned monthly targets and provided product and service support to help the dealers in achieving their targets; 
•	Managed branding, advertising, promotional materials and company events
•	Prepared timely forecasts and account status reports to provide retailers and executives with information needed to manage resources necessary to support sales activities backed by regular visits to retailers
Achievements: Increased sales by 31% within first month of joining; drove targeted marketing campaign with a team of eight executives to achieve the highest record of multimedia handsets sale in a day;; increased sales of retailers by active interaction both with retailers and staff; 3 promotions in 2 years from Executive to Manager.

Public Relations Manager

INTELLICOM CONTACT CENTER

•	Managed American outbound process on mortgage, loans, debt consolidation and lead generation; Australian outbound process for Optus, a long-distance service provider; UK outbound sales for T-Mobile & 3G 
•	Provided customer service for UK clients in Inbound process-EGL (Express Gift Ltd.), an online gift shop 
•	Opened new customer accounts; retained existing customers by building good customer rapport; monitored agent calls and improved team performance through positive feedback sessions
Achievements: Recognized most consistent performer with highest quality score in customer relations and business ethics; commended for consistently exceeding sales targets, customer service & quality control requirements

Customer Care Executive

Proficient and result-oriented management professional with over 8 plus years of experience in services, telecom and manufacturing industry. Skilled in Interpersonal Relationships, Team Management, Customer Service, Client and Vendor Services, Operational Excellence, Contract Negotiation, Inter-departmental Coordination, and Diversity & Inclusion. 

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