Chloe Duckworth

Valence AI

Valence AI is a vocal emotion AI foundation model company. We’re building the emotional subtitle of the internet!

Co-founder & CEO

Hope Hearted

Hope Hearted is a non-profit distributing PPE and sanitary supplies for unhoused people across California. Backed by Costco, Target, Sketchers, and Lucky's.

Co-founder & Board Member

SXSW

Advising in Artificial Intelligence, Voice & Robotics; Enterprise & Smart Data; and Future of Work categories.

Advisory Board

University of Southern California

Hahn Lab: Began developing a model of the structure and function of neuronal circuits that control survival and reproduction, particularly related to aggression pathways in the rat hypothalamus. Published a graphical flatmap heat map tool for visualizing brain data. Lab data contributing to the Human Connectome Project.

Research Assistant

BrainMind

Program Manager

Advanced Special Projects Team

Stanford University School of Medicine

Interned in the psychiatry department with a capstone project on PTSD support groups for deployed soldiers and veterans.

Cognitive Neuroscience Internship

Stanford

Performed meta-analysis on MDMA-assisted psychotherapy in treatment of PTSD.

Computational neuroscience background, working at the intersection of voice, affective computing, conversational intelligence, and neurodiversity. Advocate for underserved communities in LA and globally.

Valence is a voice AI startup delivering emotional feedback in real-time conversation, aiming to augment emotional understanding across human voices and AI.

Technology isn’t created in a vacuum, and there is no ethical innovation without accessible technology.

Valence Vibrations is an early-stage neurotech company, specializing in affective computing. We aim to make emotional communication more accessible across neurotypes, languages, and cultures by delivering emotional feedback in real-time conversation. Through visual and haptic signals, users are able to quickly and discreetly interpret the emotions of those around them. Our products help reduce emotional miscommunication, allowing people to better understand and connect with those around them.

We’re thrilled to partner with ScreenSteps to bring empathy and clarity together for contact center agents. 🤝
 
When someone’s calling for help, agents don’t have time to pause, guess, or second-guess themselves.
 
Valence AI helps agents read the room, providing emotional intelligence that helps them respond with empathy in the moment. It can also power AI voice agents that don’t just sound human, they understand humans.
 
ScreenSteps complements this by giving both human and AI agents clear, step-by-step guidance for every procedure, so there’s never any uncertainty about what to do next.
 
With empathy and clarity working together, agents can focus on what really matters: being calm, accurate, and helpful.
 
Together, we help contact centers + BPOs:
👉 Support agents when it matters most
👉 Cut down on mistakes and escalations
👉 Deliver consistent, emotionally aware support at scale
 
Empathy meets clarity. That’s how confident agents show up.

Thanks to Danielle Steed and John Julien for kickstarting this with us!

Co-founder & CEO @ Valence AI | real-time vocal emotion AI

For the latest Signals and Noise conversation, I wanted to dig into what AI security actually looks like inside modern contact centers. To do that, you need someone who has built governance from the ground up. That’s why I sat down with Akber A.. As the CEO and founder of Dekano Strategic Partners, he’s led companies through compliance transformations, operational redesigns, and the implementation of secure AI systems that hold up under real scrutiny.

In our discussion, we pushed back on the idea that security is something you tack onto an AI rollout at the end. Akber lays out why governance has to start at the board level, how BISOs reshape the operating model, and why SOC2 and ISO aren’t just paperwork but the guardrails good systems rely on. He also explains how organizations can use AI itself to build and manage the policies that keep them safe as fraud in voice channels accelerates.

We break down the operating principles that define secure AI: governance first, policy first, clean audio and signal pathways, cross-functional alignment, and AI built to pass audits and withstand real threats in the middle of messy customer conversations.

This isn’t a trend. It’s the standard Akber has been helping companies reach.

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