Chris Townsend's Linkedin Analytics

I help businesses and teams gain clarity and deliver lasting impact by bridging Strategy, Operations, Customer, and Employee Experience. With expertise in Strategic and Human-Centred Design, behavioural sciences, and commercial strategy, I specialize in reimagining and redesigning products, services, and organizations. My work has spanned award-winning physical products, digital services, brand experiences, behaviour-change campaigns, and large-scale business transformations. I believe that the key to meaningful innovation lies in understanding and responding to what is deeply human. By translating insights into actionable strategies, I enable organizations to create creative and commercially viable outcomes that drive long-term success. I thrive in collaborative environments, learning from diverse teams, and applying my experience to deliver positive, systemic change. Key Areas of Expertise: ✅ Strategy Development & Delivery ✅ Strategic Design & Transformation ✅ Service & Experience Design ✅ Innovation & New Product Development ✅ Culture Change & Organisational Design ✅ Design Thinking & Facilitation ✅ Behavioural Science & Change Management Let's connect and explore ways to drive meaningful transformation together.