The Resonance

AI Product Management & Strategic Advisor

System & Soul

Product & Innovation Advisor

Differential

PRODUCT INNOVATION STUDIO
As the senior leader of the studio, I ...
• Defined and delivered quarterly and annual organizational goals 
• Executed against opportunities and obstacles
• Managed product design, development, and support teams to ensure client success
• Functioned as an innovation strategist to surface market-viable product concepts for category-leading companies
• Supported sales and marketing efforts to find leads and nurture them into new sales

PEOPLE DEVELOPMENT PROGRAM
As the senior leader over the program, I ...
• Led the company’s career path and people development program
• Worked closely with HR to improve the annual review and performance review processes
• Facilitated 1:1s, skip-levels, and mentoring sessions with staff weekly

Chief Innovation Officer

As a member of the senior leadership team for a startup, I ...
• Represented technology responsibilities in weekly tactical meetings.
• Set and met quarterly technology-based objectives. 
• Represented technology interests in annual planning sessions.

DIGITAL PRODUCT INNOVATION
Successfully led the effort to design, develop, and launch a new digital product for leadership teams and bring it to market. This included managing stakeholder expectations, launching an alpha and beta program, and releasing the first version into the hands of new customers.

PRODUCT SUPPORT MANAGEMENT
Established and trained a customer support team, product knowledge-base, help desk platform, and related processes to ensure customer success for our flagship digital product.

IT INFRASTRUCTURE MANAGEMENT
Managed digital SaaS platforms and technical infrastructure for the company.

Chief Product Officer

North Point Ministries

Worked with organizational leaders to define outcomes and prioritize, launch, and support technology solutions within a diverse platform ecosystem.

• Led departments through mergers, a CRM migration, and agile adoption
• Grew platforms and codebases from 12 to 120 with a 99.9% uptime
• Grew annual budget from $400,000 to $1,200,000
• Grew annual email campaigns from 800 to 2,100 resulting in 12 million deliveries with a 30% open rate and <1% unsubscribe rate

Director of Digital Environments

8BIT

Led the product creation process, brand and marketing efforts, corporate finances, and ongoing product support for a fun, bootstrapped startup.

• Maintained positive cash flow with no line of credit or debt from start to finish
• Grew core products from 1 to 6 while leading marketing campaigns
• Flagship product acquired by the market leader; all other IP acquired

Co-Founder, Product Midwife, Marketing

Infinity Enterprise Solutions

Responsible for business administration, sales proposals, statement of work generation, software architecture, and development consultation. Primary client: Global Payments.

Co-founder, Full Stack Developer, Account Manager 

Global Payments

Worked daily in all aspects of the SDLC as development team lead, architect, and senior programmer.

Migrated large-scale, enterprise web app from Classic ASP/VB6/COM+ to ASP.net 3.5.

Maintained and enhanced ASP.net and C#.net web applications actively used in a production environment.

Worked with product owners to evaluate requirements, based on federal regulations and credit card industry standards, to assess and document impact to existing mission-critical applications.
 
Wrote technical design documents for .Net 2.0 and BizTalk 2006 solutions based on requirement documents.

Part of a team that implemented a comprehensive .Net 2.0 and BizTalk solution to receive and queue data from various internal systems via UI, flat file, and web services, to send queued data in cycles via flat file to Discover Card, and to reconcile all queued data responses upon receipt of a single end-of-day flat file.

Facilitated meetings with product managers and developers to find common ground and establish end-user requirements.

Assisted in prototyping new projects for feasibility in .Net 3.5.

Took ownership of the build, deployment, and release process for mission-critical applications.

Migrated existing web apps from .Net 1.0 and 1.1 to .Net 2.0.

Upgraded existing  C#.net 1.1 application to .Net 2.0, bringing it into compliance with a new American Express web service.

Full Stack Developer, UX Designer, Team Lead

Orasi Software

Part of a team that designed and implemented IdeaScope.com, a web-based customer feedback management application written on Microsoft's .Net 1.1 framework. 

Key member of the product design team responsible for collaborating on all product features. 

Designed screen mock-ups of proposed features in order to evaluate feasibility and customer impact, in an effort to enlist inter-departmental support before any code was written. 

Executed the build and deployment process from development to QA and every major system version upgrade from QA to the live production servers. 

Critical review of customer experience across 3 versions of a growing software application. 

Senior .Net developer responsible for daily design and implementation of application code using VB.net, ASP.net, XML, Sql Server 2000, SQL, Web Services, and Photoshop.  

Full Stack Developer & UX Designer

Responsible for various parts of gathering requirements, writing functional and technical designs, and programming/implementation of an enterprise-level Windows DNA system to automate the enrollment of new merchant accounts with the major credit card acquirers (Visa, MC, Discover, AmEx).

Implemented workflow-based GUI infrastructure to drive users through the system, dynamically selecting the "next page" based on the user's company, department, permissions, and previously entered data.  

Designed and Implemented a messaging server responsible for polling an external system via DCOM and XML for changes to order shipping information, determining if  any changes to the order and shipping information has occurred, and sending notification emails to the appropriate sales representatives.  

Designed and implemented a dynamic GUI filtering system to allow end-users to create on-the-fly and predefined filters to easily sort through paginated search results.

Digital innovation, product strategy, and people development.

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