Chris Tempelman's Linkedin Analytics

Senior customer operations manager who creates products, services and experiences that delight customers and outperform the competition. With over 10 years’ experience leading cross functional teams to deliver and impressive customer experience, strong relationships, on-time fulfilment, operational excellence, and resilient streamlined processes across a variety of industries. Proven track record of developing strategies and processes that lead to growth in both revenue and reputation. Skilled in all aspects of operations management and a passionate advocate for the customer and user experience. Responsible for managing the day-to-day operations of customer service, quality assurance, order fulfilment and product teams. I believe in leading from the front and have a positive leadership style with a focus on personal development and growth. Key Achievements: • Growing a startup business from $0 to $2.5M in annual revenue in 3 years through customer acquisition, industry partnerships and operational frameworks. • Added $2.6M in annual revenue by overhauling the product strategy to merge, integrate or retire product lines to clarify vision and strategic direction as well as align technology, sales and marketing. • Reduced customer churn from 15% to zero in CY22 by establishing vendor governance programs to quickly identify and resolve customer issues. • Maintained an NPS of 70+ four years in a row by implementing a survey for every end-user to identify and remediate gaps in service. Strengths: • Create actionable plans and processes to support growth and scale in a highly repeatable and industrialised way. • Synthesising information to develop clear and commercial strategies. • Engage and influence cross-functional teams to implement complex change. • Strong problem-solving skills to overcome obstacles and find creative ways to get things done.