The Harris Poll

Sr. Customer Success Manager

Kustomer

• AI Champion-advising brands on how best to leverage Artificial Intelligence  to improve CSAT and agent efficiency
• Cross-functional partner, working closely with our Legal and Billing team to negotiate and refine
new contracts and renewals
• Developed a Subject Matter Expert partnership program, joining our Product Team and CSMs to
increase engagement and transparency

Customer Success Manager

Thankful

• Bridging e-commerce and AI; improving CX
• Own, manage, and expand brand relationships through consultative processes
• Subject Matter Expert on all Thankful.ai integrations; partnering with our internal product team
on potential integrations and opportunities to customize brand instances
• Prepare response flows, monitor resolution, and customer satisfaction trends through data
analytics
• Heavy data analysis and ROI management
• Maintaining a close working relationship with our Implementation team to gain a foundational
understanding of the product and advise brands accordingly
• Leveraging Salesforce, HubSpot, and Gainsight to store and manage brand information

Technical Customer Success Manager

Chili Piper

-     Responsible for post sales implementation of the full Chili Piper product suite
-     Work closely with internal and external stakeholders to customize and launch the SaaS product
-     Experiencing leveraging Marketing Automation software as well as Salesforce and HubSpot
-     Initial level of support for the entire Chili Piper customer base
-     Provided consultation to customers to match their existing workflows with the capabilities of the software
-     Strong focus on benchmarking and project management
-    Maintaining a close working relationship with our Account Management and Sales teams 
-    Hit 100% of NPS survey and customer retention goals every quarter.

FieldEdge

Implementation Specialist

Brand champion, consultant, and liaison. Customer Success & Implementation Specialist with a deep
technical curiosity. Leveraging experience in CX, SaaS, Artificial Intelligence, and financial services to
approach problem-solving abstractly. An advocate for client retention, data analytics, and relationship
building. Exceptional verbal and written communication skills. Product, process, and solution oriented.

Taplio

Christian Hollie's Linkedin Analytics

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