High Value Exit

Podcast & Speaking Manager

The Leaders Lab

Podcast Producer

Freelance 

Digital Marketing, Process Dev't, Customer Support, Social Media, Lead Generation, Content Writing

Thomson Reuters

As team manager at Thomson Reuters, I handled a team of 9-15 people and I was mainly in charge of their performance coaching, behavioral coaching, and career development planning; however, a lot of other tasks were entailed: recruitment/profiling/hiring, orientation and training, re-training/refreshers, employee engagement, workforce optimization, scheduling, reporting, quality assurance, daily audits, annual appraisals, etc.

Team Manager

My main responsibility was to ensure timely and excellent-quality service to clients by means of phone and email interaction. I and my teammates were expected to answer client queries regarding functionality, data search, technical issues, entitlements and other concerns.

Customer Support Executive

Experienced Freelance Digital Marketing Strategist, Customer Support Specialist, Social Media Manager, Public Relations, Podcast Connector, Virtual Assistant, Copywriter; with a demonstrated history of working in the information technology and services industry. Also, skilled in Coaching, Training Facilitation, Contact Center Support, and Management.

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Christian Palado's Linkedin Analytics

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Christian Palado's Linkedin Analytics