SailPoint

Deliver training to customers, partners, and employees both in-person and remote

Contribute to training curriculum development including exercise guides and elearning content

Provide technical guidance and expertise to curriculum development team

Participate in technical certification review and maintenance

Actively participate in community forums answering questions and creating wikis

Participate in train the trainer program mentoring internal and external partner instructors

Technical Trainer

Smartwebs, Inc.

Utilized MSSQL and T-SQL to analyze internal and external data issues

Investigated and resolved integration issues with back end systems

Communicated complex technical scenarios to clients in understandable terms

Interfaced with other teams and 3rd party system support staff to resolve client issues

Contributed to internal documentation

Trained colleagues on internal processes and database configuration

Completed custom client projects from design to implementation

Continually refined existing processes and improvised new ones to increase departmental efficiency

Participated in interview process of new team members

Data and Integration Analyst

Configured database for new client roll outs and existing client account requests

Utilized knowledge of MSSQL and TSQL to troubleshoot data issues

Refined existing processes and improvised new ones to increase departmental efficiency

Voluntarily took on additional responsibilities to free up other team members as resources for critical projects

Investigated and resolved integration issues with back end systems

Guided clients to solutions by phone and email

Contributed to internal documentation

Participated in interview process of new team members

Technical Operations Specialist

Rebel with a Camera

Developed and maintained responsive websites in PHP, JavaScript, HTML, CSS, WordPress

Created SEO optimized blog content

Provided excellent customer service by phone and email

Successfully booked 30% of total sales by phone only

Managed client relationships with CRM software

Photographed weddings and portraits

Edited digital images with Adobe Lightroom and Photoshop

Managed social media accounts

Developed online marketing strategy

Built extensive business referral network over 11 years in Austin market

Took active leadership role  in professional networking groups

Successfully utilized Google Apps to increase business efficiency

Web Developer, Photographer, Marketing Director

Beyond Technology, Inc.

Developed custom test applications in Visual Basic for large defense contractors

Granted Secret security clearance

Software Engineer

Line9 LLC

Rescued company from dire emergency as only remaining employee; worked 80 hour weeks to complete slated software release

Interfaced with a former employee who was out of hand to repair and document code while coping with low level of cooperation

Developed stand-alone ecommerce web application in ASP, HTML, CSS, JavaScript, SQL

Integrated FedEx, UPS, and various credit card processing gateway APIs

Wrote custom modifications of e-commerce web application according to client specifications

Wrote client side scripting data validation routines
 
Developed and implemented testing methods to achieve a commercial level of software functionality
 
Answered customer questions and  guided customers to problem solutions  by phone and email

Web Application Developer

Software by Design (now known as Vortx, Inc.)

Developed custom applications for corporate and small business clients

Trained 100% of end user clients for all projects I participated in

Constructed  ecommerce website portion of seamless integrated order fulfillment solution  in ASP, HTML, CSS, and JavaScript for small business client  resulting in significant increase in productivity and efficiency

Wrote and ran SQL queries on SQL Server and Access databases
 
Designed custom web-based intranet report generation application for corporate logistics firm with Java applets and Crystal Reports

Developed company website according to corporate guidelines

Maintained code source integrity using Microsoft Visual SourceSafe  

Received vary favorable employee evaluation and pay raise after six months

Southern Oregon University

Assisted students with operating PC and Mac computers and logging into university network

Successfully solved software and hardware issues 

Tutored students in computer science coursework

Supervised other lab assistants

Computer Lab Assistant

Raytheon

Demonstrated use of new JSP and JavaBean technologies with an open source SQL database in a POSIX environment to web team

Exhibited superior level of maturity compared to peers

Demonstrated diligence in all tasks resulting in informal job offer

Summer Hire

Delivering world class technical training with a wide range of industry experience and outstanding people skills

Taplio

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