Christina Chiu Smigie, MBA's Linkedin Analytics

As the Director of Customer Success at Descartes Systems Group, I lead a group of customer success professionals who focus on optimizing the customer experience and creating opportunities for increased organic growth. I have over 10 years of experience in customer success roles, specializing in providing global supply chain and logistics expertise to enterprise customers in various industries. I hold an MBA from Rutgers Business School, Dale Carnegie Certifications in Leadership and Customer Experience, and Customer Success Certificate. My core competencies include building and scaling customer success functions, developing and executing customer success plans and executive business reviews, identifying and resolving customer escalations, and collaborating with cross-functional teams to drive customer retention, satisfaction, and advocacy. I am passionate about mentoring, coaching, and developing my team members, as well as fostering a culture of lifetime learning and continuous improvement. I am also adept at using various software tools and platforms, such as ERP, SAP SCM, Salesforce, Bloomberg, and Microsoft Office Suite, to enhance productivity and efficiency.