neuemotion

Chief Customer Officer (fractional)

HeyOrca

Creation:
- Co-create the social media version of the Community Canvas
- Co-design the Social Media Community Foundations and Community-Led Content Strategy Academy courses

Customer and Community Experience:
- Incorporate customers as experts and thought leaders into HeyOrca's content
- Develop strategies for improved social media and community interaction
- Find PR opportunities for the team and community

Chief Community Officer (fractional)

- Advised on the creation of the HeyOrca Stans program
- Advised on community building and advocacy

Advisor

Women in Tech SEO

Advisory Board Member

Pocket CCO

Offering Chief Customer Officer services and strategic consulting for agencies and startups.

Founder

Strategy Supercharged Community

Expert in residence for all things community.

EIR: Community

SlapFive: Customer Marketing

CustomerX Community

Lead monthly office hours that focus on CX topics.

Connector, Early Adopter 

Chronically Opinionated

The home of Fan of the Fans and the Woman's MBA podcasts. 
Your go-to source for all of Christina Garnett's thoughts on fandom, women in business, and so much more.

Founder | Podcast Host and Writer

Adweek

Covering marketing, social media, customer experience (CX), and branding.

Contributing Writer

Teal

Customer and Community Experience:
- Led the strategic planning and execution of the Customer Advisory Board (CAB), engaging top-tier customers to drive product innovation, and gather actionable feedback.
- Designed and launched the Teal Connect customer community, fostering peer-to-peer interactions, enhancing customer engagement, and creating a feedback loop that informed product development and marketing strategies.
- Assisted in creation of a customer beta testing directory.

Strategy:
- Developed and refined detailed customer personas based on comprehensive market research and customer insights, ensuring targeted marketing efforts, personalized communication, and enhanced customer experience.
- Mapped out the customer journey across multiple touchpoints, identifying key moments of engagement and pain points, and implementing strategies to optimize customer satisfaction and retention.
- Implemented metrics and KPIs to track the success of the CAB and community initiatives.
- Crafted tailored communication strategies for different customer segments, leveraging personas to deliver relevant content and drive higher engagement across the customer lifecycle.
- Built PR SOP and social listening plan
- Crafted team responsibility breakdown for CS, Community, and Social

Chief Experience Officer (fractional)

Fractional CCO + Advisor | Building Brand Affinity at the Intersection of CX, Social Media, & Community | Award-Winning Leader | Featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Digiday

Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences.

Her mastery in social listening, customer experience, and community building is featured in courses by HubSpot Academy, Semrush, and HeyOrca. Christina's practical insights have been shared at INBOUND, Digital Summit, and numerous podcasts. Her thoughts are featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Digiday.

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Christina Garnett, EMBA's Linkedin Analytics

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Christina Garnett, EMBA's Linkedin Analytics