neuemotion

Chief Customer and Communications Officer (fractional)

Operational Excellence: Developed and implemented a comprehensive operational structure for customer onboarding, enhancing the customer experience and reducing onboarding time.

Customer Satisfaction Leadership: Established and optimized Customer Satisfaction (CSAT) and Quarterly Business Review (QBR) processes.

Thought Leadership & PR Strategy: Spearheaded PR initiatives, securing coverage for neuemotion and team members in prestigious publications such as Forbes, Digiday, and Content Marketing Institute, as well as securing podcast appearances and speaking engagements to enhance brand visibility.

Audience Intelligence Development: Designed and executed a detailed framework for building customer profiles and performing audience intelligence, enabling data-driven decisions and targeted marketing strategies.

Chief Customer Officer (fractional)

HeyOrca

Creation:
- Co-create the social media version of the Community Canvas
- Co-design the Social Media Community Foundations and Community-Led Content Strategy Academy courses

Customer and Community Experience:
- Incorporate customers as experts and thought leaders into HeyOrca's content
- Develop strategies for improved social media and community interaction
- Find PR opportunities for the team and community

Chief Community Officer (fractional)

- Advised on the creation of the HeyOrca Stans program
- Advised on community building and advocacy

Advisor

Women in Tech SEO

Advisory Board Member

Kogan Page Publishing

Author | Transforming Customer-Brand Relationships

Pocket CCO

Offering Chief Customer Officer services and strategic consulting for agencies and startups.

Founder

SlapFive: Customer Marketing

CustomerX Community

Lead monthly office hours that focus on CX topics.

Connector, Early Adopter 

Adweek

Covering marketing, social media, customer experience (CX), and branding.

Contributing Writer

B Squared Media, LLC

Chronically Opinionated

The home of Fan of the Fans and the Woman's MBA podcasts. 
Your go-to source for all of Christina Garnett's thoughts on fandom, women in business, and so much more.

Founder | Podcast Host and Writer

Fractional CCO + Advisor | Building Brand Affinity at the Intersection of CX, Social Media, & Community | Award-Winning Leader | Featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Digiday

Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences.

Her mastery in social listening, customer experience, and community building is featured in courses by HubSpot Academy, Semrush, and HeyOrca. Christina's practical insights have been shared at INBOUND, Digital Summit, and numerous podcasts. Her thoughts are featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, Campaign US, and Digiday.

Her book, Transforming Customer-Brand Relationships: Use Emotional Connection To Build Loyalty, will be released in September 2025 by publisher, Kogan Page.

The goal is not just to “hear” customers but to translate what they say into decisions that serve them better. 

Listening becomes action; action becomes trust.

Christina Garnett, EMBA

CCO + CX Advocate | Author of Transforming Customer-Brand Relationships | @ intersection of CX + Social Media + Community | Featured: Adweek, Campaign US, The Next Web, Forbes, PR Daily, Entrepreneur, Digiday, CMSWire

Had a blast talking to Luz Corona for the Campaign US Chemistry podcast. 

We discuss my book, CX, which brands are getting it right, which brands are being controversial on purpose, game theory (my favorite), and why I love it when big brands do small campaign activations. 

Take a listen and let me know your thoughts!

Taplio

Christina Garnett, EMBA's Linkedin Analytics

Christina Garnett, EMBA

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.css-6ytdur{background-image:linear-gradient(284deg, rgba(39, 43, 72, 1) 0%, rgba(33, 47, 183, 1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Christina Garnett, EMBA's Linkedin Analytics

Christina Garnett, EMBA

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Christina Garnett, EMBA's Linkedin Analytics

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