Salesforce

In my current role as a Manager, Learning Experience Designer at Salesforce, I lead a team of designers within Product Marketing. We collaborate to build a catalog of product courses that equip account executives to understand customer needs and effectively position our solutions. I take pride in mentoring junior learning designers and creating courses that upskill product marketers on key tasks. My passion for cross-functional collaboration and design thinking helps me align learning experiences with business goals and ensure quality assurance through vendor management.

Manager, Learning Design

As a Senior Analyst, Learning Experience Designer at Salesforce, I worked on designing role-based e-learning journeys and automating learning processes. I led enablement initiatives for acquisitions and facilitated design workshops, driving collaboration for effective knowledge transfer and seamless integration. I also created product training based on new messaging, ensuring that sales teams were well-equipped to communicate value propositions to customers.

Sr Analyst Learning Experience Designer

InterContinental Hotels Group (IHG®)

During my tenure as a Training Content Manager at IHG, I engaged with global teams to develop engaging training content using ADDIE and SAM methodologies. Notable projects include designing a custom career planning training that empowered participants to take ownership of their career development. I successfully managed project timelines, vendor relationships, and budgets to deliver high-quality training materials.

Training Content Manager

MarketSource Inc.

MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.

As an Instructional Designer, I partner with the Talent Development Team and the Office of Diversity & Inclusion.  I create training centered around Diversity, Performance Management, and Professional Development.

Instructional Designer

Cbeyond

* Conducts comprehensive, organization-wide, training needs assessments for various business units to determine gaps, training objectives, audience needs, and methods of delivery and making recommendations accordingly.
* Combines instructional design principles, advanced adult-learning theory, multi-media technology and accelerated learning concepts to design and develop innovative solutions for challenging training projects.
* Selects optimal learning and delivery methods to maximize learning and translate business unit policies and procedures into effective training materials

As a small business consultant, I provided customized communications solutions for businesses looking for multiple services from one source. Some of the services I provided were:
*Voice and Broadband
*Mobile Phones
*Cloud Servers
*Website Hosting
*Data Storage

Territory Sales Rep

Enterprise Rent-A-Car

Sales and Income generation:
* Ranked in the top 10 for product sales (June 2010, May 2010, April 2010, May 2010).
* Increased rental growth by 30% over previous year (June 2010, May 2010, November 2009, September 2009). 
* Increased revenue growth by 15% over previous year (October 2009, September 2009, January 2008, November 2007).
* Analyzed income statements in relation to fleet growth and daily rental transactions. 
* Participated in contests monthly to increase damage waiver sales and gain new business accounts.
* Trained and motivated employees to meet sales goals and with daily rental operations.
Account Management:
* Established rapport with existing corporate accounts to reaffirm business relationships and assure continued transactions. 
* Created monthly marketing schedule and goals to target new businesses and maximize utilization from existing accounts.
* Assisted with strategies for increasing business flow and maintaining excellent customer service. 
* Improved and maintained relationships with various corporate accounts and body shops in the area. 
* Negotiated rental agreements for customers and performed proper underwriting. 
* Cultivated repeat and referral business through excellent customer service.

Branch Rental Manager

As a Assistant Manager with Enterprise Rent-A-Car, I was able to learn how to effectively manage an office and a rental team.  I assisted with scheduling duties, marketing efforts, and the daily administrative duties.  I trained and motivated employees on a daily basis.

Assistant Manager

With 10 years of experience in Learning and Development (L&D), I am a results-driven professional specializing in strategic L&D planning, team building, and innovative training delivery. My expertise lies in rapidly upskilling workforces and empowering teams to achieve their goals.

I possess strong proficiency in instructional design and training development, crafting solutions that align with business objectives and drive measurable outcomes. By staying abreast of industry trends and leveraging best practices, I implement cutting-edge approaches to optimize learning effectiveness. I thrive on fostering collaborative environments that promote growth and excellence.

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