EasyPost

Easypost integrates 100+ global carriers such as USPS, UPS, FedEx and DHL into one shipping API that you can install on your eCommerce stores. We’re a Y Combinator, pre-IPO company.

- Helping with OpenAir time & expense implementation and adoption for 5 teams. Lead research to procure OpenAir. Consolidating 3 time-tracking tools into one. Integrating with Netsuite, Hubspot, and Monday to sync project and time data. Eliminating redundancies and manual work, automating as much as we can.

- Leading Monday.com implementation and adoption from research and procurement to go-live. Building workspaces, workflows, and integrations (Hubspot, Zapier, Slack) for 12 teams. This helps with transparency, customer engagement, project management, and tooling consolidation.

- Create and maintain playbooks, docs, and training materials for cross-functional teams using Thoughtfarmer, Vimeo, Hubspot, and Monday.com. This enables self-learning, transparency, and standardization.

- Migrated 6 business units from Salesforce, Zoho, and other CRMs to Hubspot. Helped improved data hygiene, usability, cross-sells, better reporting, and automation.

Business Operations Manager II

GoDaddy

When GoDaddy acquired SkyVerge, we brought our expertise in WooCommerce to GoDaddy customers. I helped over 2,000 merchants succeed in ecommerce through technical support, customer success, support operations, and product operations.

▶ Created a communication channel between Product and Support for new releases. Managed the new releases documentation process with Product team. Reduced time to release from 27 days to within a week of product release. Dramatically improved communication for Support, Product, and customers.

▶ Developed technical content and training for product launches. Continuously improved and wrote documentation, field guides, faqs, and processes. Examples attached.

▶ Participated in 12 customer product interviews. Created a journey map that helped us better understand and support our users. This helped us improve support processes and products. Analyzed customer feedback via support data to report findings to product team.

▶ Identified, tested, and reported bugs, improvements, and customer feedback (using job stories and support data) to engineering and product teams. 

Example: Identified and reported a bug for a Facebook plugin that was affecting order refunds for all merchants. Worked with Engineering and Product to release the fix same day.

▶ Collaborated with Product and Engineering to sunset an email marketing product (jilt.com).

▶ Helped over 2,000 customers via pre-sales, post-sales, technical support, and consulting in WooCommerce and Jilt.

Technical Account Manager - eCommerce

SkyVerge

SkyVerge developed and managed ecommerce software solutions including over 50 WooCommerce plugins (payment gateways, memberships, shipping) and an email marketing platform called Jilt.

I provided technical support and consulting to merchants in WooCommerce and Jilt. 

I also created tons of internal technical and process documentation to share knowledge. This helped improve team expertise and consistency.

Customer Support Specialist II - eCommerce

Freelance - Upwork

I helped entrepreneurs and small businesses with their technical business needs. 

_____
NOTABLE PROJECT
Check & Optimize Amazon Lightsail WordPress Instance

FEEDBACK
"Christine was super helpful, great at communicating. Her summaries of work completed were a really nice touch. Definitely will hire her again!"

"Christine was able to track down an issue I was having & fixed it quickly."

WORK DONE
Worked server-side using Ubuntu, AWS Lightsail, and Bitnami WordPress to accomplish the following:
- SSL certificate set up and configuration
- DNS configuration
- Bitnami configuration
- Quality control of AWS Lightsail instance
- Resolved WP critical site health issues
- Resolved Symbiostock plugin issues
- Resolved permission issues commonly experienced with Bitnami WordPress

Technical Solutions Engineer - eCommerce

Robert Half Legal

When Edox was acquired by RHL, we had to learn to work together better. We didn't align on processes and lacked cohesion as a team. We didn't have a way to consistently gather and share info with each other and the client. There were a lot errors, delays, and redos. There was a lot of friction in the way we worked.

To help us work together better, I identified problems, measured the impact, then built and managed the full lifecycle of internal products to reduce friction, all while balancing client solutions services.

▶ Built and implemented a Productions workflow app, docs, and templates for project intake thru quality control. Installed the app in 50+ databases. Achieved a 75~80% reduction in turnaround time. Resulting in fewer communication errors and increased project accuracy. Continuously improved workflow based on feedback from multiple teams. (built in Relativity)

▶ Led process improvement for Relativity Conceptual and Structural Analytic workflows. Created email intake forms, billing guidelines, 7 docs, 4 workflows built in Relativity. Resulting in increased resources and skill, from 2 qualified persons to 6. Reduced turnaround time from 72hrs to 8 max.

▶ Overhauled the obsolete application for the data disposition workflow. Resulted in improved accuracy for evidence tracking and auditing of 100+ databases. Reduced digital debris and optimized server space. (built in Relativity)

▶ Led data disposition for 100+ Relativity databases in coordination with 5 cross-functional teams. Ensured sound archiving, deletion, and storage of databases and their associated data.

▶ Translated client requests into technical workflows and projects. Created and facilitated project docs and tracking. Worked with a 12-member team and consultants to successfully complete projects. This fixed communication errors and decreased turnaround time for client projects.

eDiscovery Data Analyst II - Professional Services

Robert Half Legal acquired Edox. We brought expert ediscovery services and solutions to Robert Half clients. We processed, analyzed, and produced terabytes of top-secret data for law suites and investigations.

I worked closely with clients and project managers to help clients make sense of their legal data. While also helping to bridge the gaps between our teams with operational projects that standardized processes.

▶ On the client side: 
⁃ Focused on ESI and metadata assessment, processing, data analysis, review support, productions, and data disposition. Finding the best solutions for clients.
⁃ All this included things like working in Relativity everyday and quality control. 
⁃ Troubleshooting beyond clearing cache and cookies. 
⁃ Working with metadata and relational databases. 

▶ On the operational side: 
⁃ Focused on providing guidance for workflows and analytics. 
⁃ Smoke tested Relativity deployments for stability.
⁃ Managed and wrote technical documentation for internal knowledge base. 
⁃ Provided training on Relativity and custom workflows for both internal and external stakeholders.

__________
Tools used: 
Hosted Applications (Relativity), Relational databases, Dynamic objects, eCapture, Microsoft Access, LexisNexis Concordance, Excel, Command Line, Fast Copy, Robocopy, Bulk Rename, Power Shell, Outlook 365, Microsoft Teams, UltraEdit, EditPlus, Beyond Compare, billing systems, project management tools, remote working tools and whatever else was needed to get a job done.

eDiscovery Solutions Engineer - Data Operations

Edox Document Technologies (acquired by Robert Half Legal)

I worked at Edox during one of the largest litigations on U.S. soil at the time. Working at Edox gave me the chance to learn about the complex world of ediscovery (thanks, JR!). 

I applied technical ediscovery processes to confidential data. The data was hosted in databases containing over 5 million records. Processes included metadata analysis, data ingestion, exports, productions, and a bunch of other data stuff.

I also troubleshooted issues in document review platforms and wrote tech docs for the internal knowledge base.

eDiscovery Support Engineer - Hosted Review Platforms

Zia Furniture

Zia Furniture was a small business that did a lot of things manually. I helped digitized their business processes. 

▶ Led the transition to a paperless practice by implementing an electronic filing system and an automated transaction system. Resulted in better organization, faster searches, and more accurate financial reconciliation.

▶ Directed a 2-member cross-functional team (engineering, design) towards the deployment of an ecommerce website on Magento. Also managed and updated the site continuously.

▶ Wrote and maintained company documentation. Designed marketing material and created instructions for furniture assembly.

▶ Helped with payroll and tax things including monthly reconciliations, expense budgeting, paying all the bills and whatever else was needed to run a small business.

Business Operations & Digital Strategist - Small Business

Support My Club

I interned at Support My Club, while working part time at Zia Furniture and taking a full course load. Support My Club is a non-profit that supports students in high school clubs and sports by providing a platform where donors can donate to the students' needs. This was personal to me, since I wasn't able to join sports and clubs in school due to money. 

I assisted with day-to-day operations including managing the Shopify website, graphic design, fundraising and informational campaigns, researched and compiled financial data for grants.

Nonprofit Program Support

Various Companies

I started working around 16 years old at a shabby call center where we sold newspapers over the phone. During university, I worked part-time and full-time entry-level jobs to support myself through school and pay for tuition -- sometimes two jobs at a time including a full school schedule. It was brutal and if I could do things differently, I would, but that's easier said in hindsight. My jobs ranged from sales and roadshows to retail and restaurant industries. These jobs diversified my perspectives, experiences, and skills. They helped me build resilience, empathy, and work ethic.

Various Roles

//// Testimonials from former colleagues:

"I'm both sad and happy to see you go. Sad because I always knew you would get things done and were on top of things when we were all asleep. I hate when we lose people of that caliber. I'm happy because I see you have so much room to grow and I'm glad you're taking that next step forward. Always keep learning and pushing yourself to be better. It's been a pleasure working with you!" - James, Director of IT @ Robert Half Legal

"It was good meeting you (happy hour) and working with you. I hope the best for you and truly appreciate your consideration and kindness with the emails (you would wait till 7am to send them to me :)). I hope they find someone HALF as good as you." - Lesa, Supervisor @ Robert Half Legal


//// Testimonials from customers and clients: 

"I'm grateful for all you've done for my site!! Lots of stars for your work! Again thank you for your sustained support!" - Sean, Project: WooCommerce shop

"This is a LIFE SAVER! The customer keeps ordering more stock, so this will make my life 1000000x's easier, since I am populating the website via spreadsheets! YOUR AMAZING!" - Drew, Project: WooCommerce Customer / Coupon / Order CSV Import & Export plugins

Taplio

Christine P.'s Linkedin Analytics

Christine P.

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Christine P.'s Linkedin Analytics

Christine P.

Want to drive more opportunities from LinkedIn?

Christine P.'s Linkedin Analytics