Christine Roberts's Linkedin Analytics

With a deep-rooted passion for customer service, client success, and retention, I specialize in creating seamless customer experiences, optimizing service workflows, and driving operational excellence. Throughout my career, I have successfully led high-performing customer support teams, improved processes, and implemented strategic training programs that enhance both employee performance and customer satisfaction. As a trusted advisor and escalation expert, I thrive in high-volume, fast-paced environments where problem-solving, conflict resolution, and customer advocacy are key. My ability to analyze pain points, enhance support strategies, and build customer trust has resulted in record-high CSAT scores, faster resolution times, and stronger client relationships. Beyond customer service, I am a change agent and DEI advocate, dedicated to fostering inclusive workplace cultures, empowering diverse voices, and creating impactful learning experiences. Through leadership in Employee Resource Groups (ERGs), mentorship programs, and strategic DEI initiatives, I have helped organizations build more equitable, engaged, and high-performing teams. My passion for coaching, leadership development, and cultural transformation drives me to create environments where employees and customers feel valued, heard, and empowered.