Amazon

Investigation specialist

anfrydev.com

Learning web development. I've built several projects:
- My website: https://anfrydev.com (Using Astro and tailwindcss. Initially built with Nextjs)
- My blog: https://blog.anfrydev.com (Using Astro and tailwindcss)
- A CSV reader application: https://easy-csv.netlify.app (Using Astro, tailwindcss and Xata database). Winner of the 2024 Xata Hackathon.
- A blog platform: https://community-blog-dia1.onrender.com (Using Flask, bootstrap and postgres database)
- A todo list: https://mytasks.deno.dev/ (Using Fresh and tailwindcss)

I've learnt how to create fullstack application using Javascript (typescript) or Python. Now how to make API calls, create my own API. UI/UX skills. Have knowledge of C language and SQL after completing the cs50 Harvard course. Have basics knowledge of computer science, data structure and algorithms.

Self-taught web developer

SELLBYTEL Group Spain

Agent’s coaching: coaching agent on what are the best way to handle the case, where to look the answer, what is NOT allowed to say, repeat workflow and procedure if needed.
Q&A (Evaluations, Negative Surveys analysis, 1-2-1s. Feedback): 
Evaluations of the calls (English, Spanish and French calls). Identify errors (workflow, vocabulary, answer accuracy), advice agents on what can be improved to get a CSAT. 
Evaluations of the DSAT, listening the calls and understand why agent got a DSAT (lack of knowledge, tone used to speak to the CM, product issue…).
1-2-1 sessions with agents, trying to point out what should be improve and how? personal feeling of the agent regarding the issue or the calls he can handle with. 
CR feedback, taking the cases of CR feedback made by agent and analyse them to refuse or not their feedback or improvement.
Manage Planning, and organize the Team.
Maintain Professional and nice atmosphere.

Technical support advisor over phone and email cases (french, english) regarding Google Apps product's issues and set up:
Email (MX, SPF, DKIM records, spam set up, SMTP relay, Google Groups, Vault…).
Billing (Subscription renewal, flexible or annual plan, reseller, resold…).
Synchronisation and migration (IMAP/POP, GASMO, GAMME, GAMMO, GADS, GAPS, DMS, Chrome…).
CPanel (Set up or issues regarding the Admin Console Interface, creating users or managing several domains, API…).
Collaboration (Drive, Drive sync, Calendars and all Google documents). 
Ability to give to the customer the best technical support as possible combining answer accuracy for the customer and high quality regarding case handling.
This position includes training sessions for the different new products.

Technical Support

Groupe Barrière

Table organisation and management. Group organisation, room service. Waiters organisation, wine vendor and live cooking in front of customers.

Waiter

Violeta Hostal

Company creation. Organisation and management of sales (websites: booking.com, Expedia, Lastminute, Hostelworld…), products, employees. Order supervising (i.e: laundry). Countability skills in order to supervise revenues and expenses. Managing the organisation of work to make the company increase with a good customer satisfaction. Schedule organisation and rooms rates calculated

Co Owner

Núñez i Navarro Hotels

Rotative shift (morning, afternoon, night). Check in, check out, billings skills, bookings (phone and emails), concierge skills, management of the bookings (internal, or external through Expedia, booking.com, Lastminute…). Rooms assignations management

Front Desk Receptionist

Web developer JavaScript, React, SQL, Python. Love to learn new things. True passion for coding!!!

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