Clarisse, LLC

I founded Clarisse in 2021 after receiving several inbound requests to advise new bike share and urban delivery firms on standing-up teams, designing products, and establishing operational procedures. My clients have included Amazon, who contracted me to assist with the transition of last-mile delivery from vans to cargo trikes in Manhattan, and a bike share firm that is planning to launch their first 2,000-bike system in spring 2024.

Founder and Owner

Llama

Llama (formerly URB-E) brings the concept of modular shipping containers to e-bikes in US cities. I led new customer launches, managed client relationships, and oversaw company-wide continuous improvement initiatives and OKRs. Increased DPH by 9%, hourly equipment repairs by 33%, and delivery volume by 275%. Oversaw scope and launch of custom operational tools for use by exec, clients, and delivery teams.

Head of Central Operations & Partnerships

Lyft

I worked a cross-functional role between our sponsorship team, industrial designers, and service partners to support new product launches such as e-bikes, QR-unlock features across 24K+ vehicles, and the Bay Wheels launch in S.F. I created Lyft’s first catalog of 1K+ decal SKUs; consolidated our portfolio of producers and installers to reduce costs by ~40% YoY and better control quality; produced documentation for 20+ vehicle models on installation procedures used across 12+ markets.

My favorite of these projects has been the roll-out of Art Bikes (alongside the rebranding as Bay Wheels) in the Bay Area. Three Bay Area artists unveiled three designs each, to convert our 5,200+ bikes into mobile canvases.

Manager of Special Operations

Motivate LLC

As the Director of Operational Excellence, I lead a team of analysts, computer scientists, operations managers and problem solvers to drive continuous improvement of our operational performance and customer experience across eleven markets. 

Reporting to the CFO, I worked on some of micromobility's most exciting operational challenges, such as moving bikes more efficiently via eco-friendly vehicles, streamlining the bike inspection and repair process, and finding innovative ways to swap the batteries of our several-thousand-large electric bike fleet.

Director of Operational Excellence

Citi Bike, Operated by Motivate

As one of the first six hires for Citi Bike, I oversaw the creation and growth of the Service Delivery Department from scratch, responsible for bicycle redistribution, Bike Angels customer incentive program, in-field repairs, storm prep + recovery, and demand management algorithms. I led 200+ employees across five divisions, managed $8M+ budget, and achieved >98.5% contract compliance with NYC DOT. Reduced cost per bike redistributed by 55% over two years; developed greenfield tools to predict rental patterns resulting in jump in bike utilization from 32% to 73%; leveraged in-field repairs to reduce costs by 35-60%.

Director of Service Delivery

I oversaw a team of ambitious individuals that were tasked with the logistical challenges of our initial deployment (7,000 bikes at 331 stations, March - June 2013). 

Responsible for:
• Phase one planning and installation, at an unprecedented rate of 10-12 stations per day
• Scheduling of 24 installation crew members, eight drivers, and seven dispatchers
• NYC DOT permitting process for installation sites
• Coordination and scheduling of advance teams to survey, sign, and cordon off station sites prior to installation
• Reports of daily progress to DOT and other NYC officials.

Dispatch Operations Manager

Transportation Management Services

For eight days, managed transportation operations for approximately 400 media personnel for the 2013 NBA All-Star Game in Houston. 

• Managed movement across multiple bus routes, from hotels to event destinations, etc.
• Adapted to the changing needs of media groups' needs
• Maintained strict operational standards as required by the NBA
• Scheduling and management of nine employees

Transportation Supervisor for NBA All-Star Game 2013

Under the direction of FEMA and New Jersey Transit, assisted in transportation relief operations in northern New Jersey to supplement damaged track and equipment following Hurricane Sandy. 

Responsible for:
• Oversight of 250 buses on ten routes.
• Scheduling and management of 275 employees.
• Adapting operations to hourly changes in track and service conditions.
• Maintaining strict standards as required by both FEMA and NJT;
• Providing customer service for passengers on site;
• Managing communication network for Northern NJ relief district.

Operations Supervisor for FEMA / New Jersey Transit

NYC Department of City Planning

From May 2011 to December 2011, I assisted the NYC Department of Planning's Urban Design division with various projects, including the Moynihan/Penn Station redesign, NYC's upcoming bike share program, and public space quality-of-life analyses for various neighborhoods.

I also assisted the NYC Department of Planning's Bronx office with a sustainable communities / transit-oriented development project, where I analyzed land use, surveyed traffic conditions, and evaluated pedestrian experiences immediately surrounding select Metro-North stations. I assisted in the planning of two town hall meetings and draft recommendations to the community, as well as local and state agencies.

Urban Design Intern

Fordham University

Oversaw operations for the nation's largest in-house collegiate transportation network. Ram Van transports 260,000 passengers annually between Fordham's Rose Hill and Lincoln Center campuses, as well as other destinations that include area airports and chartered trips.

• Oversaw maintenance program for our fleet of 36 vehicles.
• Managed 130 part-time employees.
• Oversaw fare auditing for day-to-day operations, as well as weekly reporting..

Operations Supervisor

Commack Volunteer Ambulance Corps

Provided emergency medical care for the communities of Hauppauge, Commack, and Kings Park, NY. Commack VAC is one of the busiest ambulance corps in Suffolk County, responding to over 3,000 emergencies annually. My service was entirely volunteer. I also served as a 9-1-1 dispatcher.

EMT-B

Passionate about human-scale transportation and quality public spaces.

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