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Manager, Customer Onboarding & Scaled Customer Success

Manager, Customer Onboarding

Customer Success Manager

PepsiCo

	Continued carrying out all regular duties while assisting with corporate transition.
	Collaborated cross-functionally with PepsiCo and Rockstar executive leadership teams in order to ensure smooth integration of Rockstar Energy into existing PepsiCo systems.
	Hosted meetings with PepsiCo sales leaders to discuss key accounts and maximize likelihood of seamless transition for customers.

Brand Development Manager, Rockstar Energy Drink

Rockstar Energy Drink

	Contributed to the growth of Rockstar Energy from startup to industry leader, eventually selling to PepsiCo for $4 billion, the largest non-alcoholic beverage deal in history.
	Introduced advanced data analysis paired with regular coaching sessions, contributing to a 51% increase in sales in the Greater Toronto Area.
	Developed a new customer-centered approach to business, leading to growth of annual revenue from $7.3 million in 2016 to $11.1 million with an upward trajectory upon exit in 2020.
	Created a more advanced routing system to better connect Canadian team with customers, resulting in Rockstar’s highest market share globally.
	Leveraged strong professional relationships with top Canadian vendors and key regional partners to design innovative programs that increased new product sales 25%.
	Researched, designed, and presented sales and marketing plans to the PepsiCo Ontario teams.
	Accurately forecasted product inventory levels to maintain flow of supply chain while staying within budget.
	Successfully managed and grew high value accounts, utilizing consultative sales methods to upsell whenever possible.

Brand Development Manager

Melon Sensei

	Built strong, long-lasting, and professional relationships with clients, maintaining a 100% record of customer retention. 
	Successfully developed business focused on teaching English to C-Level IT Executives, acquiring a wide array of customers mainly utilizing a strong NPS to grow organically.
	Designed various curricula aimed at different comprehension levels, incorporating students’ personal language learning needs and goals.

Operations Manager and English Instructor

Goal-driven customer success leader with a proven track record in driving retention, scalability, and revenue growth for SaaS organizations. With expertise in artificial intelligence (AI) and augmented reality (AR), I specialize in creating and optimizing customer success strategies that enhance the customer journey and deliver measurable business outcomes.

My leadership style combines data-driven insights with a focus on team empowerment, resulting in improved performance and customer satisfaction. I've successfully managed 8 figure portfolios, achieving industry-leading GRR and NRR metrics.

In my free time, I enjoy exploring new technology, participating in just about anything competitive, and playing guitar or attending concerts.

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Chris Mehlenbacher's Linkedin Analytics

Chris Mehlenbacher

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