Rivers Casino Portsmouth 

Senior Executive Casino Host 

Las Vegas Rooftop Tours

Managing Partner Las Vegas Rooftop Tours

Sin City Chamber of Commerce

•	Managing a book of business for small to large local businesses
•	Increased revenue goals yearly to exceed chamber year end goals
•	Retaining new and existing business yearly and renewal
•	Hosting quarterly business mixer meetup events at local venues
•	Arrange ribbon cutting events for new chamber members
•	Liaison between chamber members and local businesses
•	Assisting new businesses with online marketing and website

Vice President of Marketing And Business Development

Golden Entertainment, Inc.

Executive Casino Host at The Strat Hotel~Casino~Skypod

Allegiant

Passenger Lead Gate Agent

M Resort Spa Casino

•	Develop working relationships and good rapport with players, irrespective of their level of gambling.
•	Accountable for the creation, development, attendance and execution of multiple players, sporting and gaming tournaments
•	Answer queries posed by casino players and resolve complaints including all service provision issues.
•	Manage service delivery to casino players and ensure players are satisfied with service provided by the casino.
•	Driving gaming revenue quarterly to meet department goals
•	Liaison between various department heads and staff to coordinate guest events, transportation, dining experience and hotel stay
•	Booking hotel reservations through LMS system
•	Monitoring guest gaming play through Salesforce
•	Reviewing and maintaining client database through Salesforce

Casino Host

•	Manage and lead the Concierge team over multiple locations to ensure they offer the best service, knowledge and assistance to guests.
•	Act as the “Service Champion” for Corporate Concierge; display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.  
•	Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty and integrity; lead by example.
•	Encourage and build mutual trust, respect, and cooperation among team members.
•	Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
•	Communicate performance expectations in accordance with job descriptions for each position and monitor progress.
•	Continually improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•	Review comment cards, guest satisfaction results and other data to identify areas of improvement. 
•	Balance operational, administrative, guests and Colleague needs.
•	Ensure recognition of employees is taking place across areas of responsibility.
•	Lead FIT Group Outreach and Partnership program
•	Increased property revenue for holiday activation programs
•	Partnered with hospitality community Leisure Sales team creating incentive for their leisure travel

Concierge Manager Fashion Show Mall Las Vegas 

SAHARA Las Vegas

•	Launching kickoff and closing events at hotel venues for conventions held at LVCVA, Sands, and Mandalay Bay.
•	Outreach coordinator updating local retail businesses, concierges, VIP services, about upcoming events hosted throughout the property
•	Partnering with nonprofits and local businesses and meet groups to host mixers at SLS Venue
•	Hosting local clients at SLS Day life & Nightlife venues
•	Increasing hotel revenue by driving international, domestic, and local market through hotel incentive programs

VIP Marketing Host 

MGM Resorts International

Handles guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding the guest experience. • Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities. • Provides guest experience that meets or exceeds applicable industry rating standards (Forbes, AAA, Zagat, etc.), in addition to meeting established Contact Center standards for service excellence (i.e. Quality, Not Ready, conversion, etc.). • Inputs guest information into source systems as well as unified desktop (GUI) computer system, ensuring maximum data integrity and accuracy. • Secures and processes advance deposits when making guest reservations. • Gives accurate directions to the resort and local attractions. • Answers guest questions about local restaurants and attractions. • Makes necessary courtesy calls and follow up calls to all guests’ issues. • Coordinate with all other departments to ensure a smooth response to guest’s requests. • Perform other job related duties as requested

MGM Corporate Contact Center Reservation Agent

TAO Group

•	Leads representative for fashion stores partnering with TAO Group on marketing a future event.
•	Updating managers with monthly convention schedule.
•	Updating daily social media platforms (twitter, Facebook, LinkedIn, Instagram)
•	Speaking with hotel concierges on current weekly events @ TAO Group
•	Responsible for building new relationships with new hotels, boutique stores, and local retail stores.
•	Facilitate arrivals and departures for guest to nightclub venues.
•	Offering bottle service to retail stores employees for their birthdays.
•	Hosting VIP bottle service clients at nightclub venues.
•	Database management Word, Excel, PowerPoint.

Marketing Outreach Coordinator

As an Executive Casino Host, I leverage my extensive hospitality and marketing expertise to provide exceptional customer service and generate revenue growth for the casino. I have over 5 years of experience in managing and developing strategic partnerships with local and international businesses, as well as hosting and organizing events and promotions that attract and retain customers.

In addition to my current role, I am also the Managing Partner of Las Vegas Rooftop Tours, a unique and innovative tour company that offers exclusive access to the best rooftop venues in the city. I oversee the marketing and business development of the company, as well as the operations and logistics of the tours. I am passionate about creating memorable and enjoyable experiences for my clients, as well as fostering a culture of collaboration and excellence among my team.

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