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Chief Strategy Officer / Co-founder at SKIP beyond content I lead the strategic communications practice at SKIP. I help my clients achieve competitive advantage by improving their customer engagement programs through understanding the cognitive biases, heuristics and decision-making behavior of the customer at each phase of the purchasing journey and crafting marketing strategies that build trust-based relationships, leading to consideration, brand preference, trial, loyalty and advocacy. Expertise: Human Behavior, Effective Communication, Leadership, Marketing Strategy, Customer Experience Design, Copywriting,
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