Christopher L.

Mural

• Lead all aspects of the talent acquisition function, including developing and
executing comprehensive talent acquisition strategies to recruit 150+ employees within my
tenure.
• Reduced average time to hire to 38 days.
• Team Maintained 85%+ offer acceptance rate during tenure.
• Led the successful migration to a new Applicant Tracking System (ATS) (Ashby)
• Developed and implemented a location hiring strategy in partnership with C-suite executives
(North America, Argentina, UK, Ireland, Spain, Australia).
• Managing a team of 3 senior recruiters and a Operations Specialist, providing guidance,
mentorship, and performance feedback.
• Collaborate with c-suite to align talent acquisition strategies with business objectives and
growth plans

Head of Global Talent Acquisition

Recharge

Reporting to the VP of People, Oversaw all aspects of the talent acquisition function

Onboarded and managed an RPO (Recruitment Process Outsourcing) recruiting team for several months, overseeing their activities and ensuring seamless integration with internal processes and culture.

Director, Talent Acquisition

Managed a team of technical recruiters and sourcers, providing leadership, guidance, and mentorship to ensure alignment with company goals and hiring objectives.
Spearheaded the establishment of the Pride Employee Resource Group (ERG), fostering a culture of inclusion and diversity within the organization and championing initiatives to support LGBTQ+ employees

Manager, Technical Recruiting

Responsible for full-cycle recruitment for all teams across the organization, including technical and non-technical roles at all levels.
Collaborated with cofounders and executive leadership on key hires (technical/non-technical), playing a strategic role in securing top talent to drive business success.
Partnered with CTO and VP of Engineering to hire the teams first architects 
Achieved significant growth in FTE headcount, increasing from 90+ to over 600 within the first two years of tenure, supporting the company's expansion and scalability.
Maintained an 85%+ offer acceptance rate.

Principal Talent Acquisition Partner

Partnered with CFO to build finance and legal teams from scratch. 
Partnered with SVP of People to build out the people leadership team.

Senior Recruiter

Chan Zuckerberg Initiative

Reporting to the VP of Recruiting, I led the Operations & Initiatives recruiting team, overseeing all levels of recruitment.
Built credibility with senior leaders, hiring managers, and critical stakeholders, acting as a trusted advisor and subject matter expert in recruitment.
Owned and managed strategic vendor and agency relationships to support recruitment efforts.
Acted as a full-cycle recruiter for Legal, People, Investments & Venture teams, ensuring a seamless recruitment process and successful candidate placements.
Contributed to the candidate care committee within the team, focusing on providing a superb candidate experience.

Manager, Recruiting

Acted as a full-cycle recruiter across various departments, from individual contributor to VP level

Collaborated closely with the General Counsel to strategically build out the legal team, ensuring alignment with organizational goals and objectives.

Maintained a 90% offer acceptance rate, the highest among recruiters during tenure.

Exceeded hiring goals for all performance review cycles

Co-led Pride ERG initiatives.

Prezi

As the sole recruiter for North America, conducted full-cycle recruiting for diverse teams including    Engineering, Sales, Marketing, Finance, Customer Success, Product, and Data

Collaborated with hiring managers to strategize and implement various methods for talent pipeline building and sourcing campaigns

Identified and addressed bottlenecks in candidate review and interview processes, working closely with hiring leaders to ensure clarity of requirements and streamline interview processes

Recruiter

Evernote

full-cycle recruiting for highly passive and active candidates for engineering, creative, and non-technical positions of all levels (mobile, desktop, sales, partnerships, customer success)

Utliized tools such as LinkedIn, Hired, CodeFights, Dribbble, Indeed Prime, Entelo, Textio

Member of the Culture Committee & the D&I Team 
Conducted bi-monthly onboarding orientations for new hires

Own the ultimate success of Evernote’s customers, including customer on-boarding, project success, retention, growth and renewal
Ensure that customers derive maximum value from their investments in Evernote and fully leverage their subscriptions and services on an ongoing basis
Conduct business reviews and attend onsite visits to better understand customer business model, roadmap, goals, business climate and strategy
Develop a comprehensive understanding of the customer’s business challenges and objectives to appropriately map Evernote features to address their needs.
Drive seamless on-boarding processes and work cross-functionally with our support and training team to proactively manage each customer’s successful deployment
Act as an escalation point for both the customer and internal teams across Technical Support, Training, Product, Billing, Collections and Partner teams
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Evernote products and services
Keep up-to-date on all new releases and upgrades and communicate these to customers in a timely fashion
Proactively manage each customer’s business needs – actively seek opportunities to up sell, cross-sell and generate referrals.

Sr. Customer Success Manager

Apple

Assist in communication, training, and any ongoing support for Program and Product launches.
Provide ongoing policy and operational guidance through phone and email support.
Provide technical support Apple employees and contractors, document problems, troubleshooting steps, and resolutions.

Program Manager, Store Support

Provide personalized customer interaction while selling products.
Proven experience in sales and technology solutions, as well as in developing customer loyalty.
Leader in sales, product knowledge, and solutions.
Maintain a high level of integrity for the Apple brand.

Sales

Maintain a high level of integrity for the Apple brand.
Assisted with on boarding of new hires.
Trained employees on new programs, technology and guidelines.

In Store Trainer

Second Image, Inc.

Provided customer service to legal associates regarding subpoenas, record retrieval, and document management services.
Maintained effective customer service for outsourced clients.
Stayed up to date with state requirements for civil subpoenas and procedures.
Responsible for training new employees coming into the customer service department.
Handled a high volume of inbound/outbound calls with customers regarding complaints, scheduling, payments, and information regarding companies product(s).
   Travel arrangements for National Field Associates.

Account Manager

Experienced recruiting professional with over 15 years of experience who leads with empathy and transparency, along with a demonstrated history of success. Seeking to leverage my expertise in talent acquisition to drive strategic initiatives and partner with good, like-minded humans to create organizational growth.

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