Christopher L.

Mural

Director, Talent Acquisition

Recharge

Managed a team of 4 technical recruiters and 2 sourcers.

Partnered with CTPO on key hires

Continued to hire for people leadership team

In addition, onboarded and managed RPO recruiting team for several months. 

Spearheaded Pride ERG

Manager, Technical Recruiting

Hiring for all teams across the organization both technical and non-technical of all levels. 

Biggest achievements:

FTE headcount went from 90+ to over 600 in my first two years. 

Implemented structured interviewing practices while our technical teams doubled in size.

Partnered with cofounders on key technical hires.

Maintained 85%+ offer acceptance rate.

Principal Talent Acquisition Partner

Partnered with CFO to build finance and legal teams from scratch. 

Partnered with SVP of People to build out the people leadership team.

Senior Recruiter

Chan Zuckerberg Initiative

Led a team made up of two recruiters and one recruiting coordinator

Manager, Recruiting

Operations & Initiatives

Partnered with General Counsel to build out legal team. 

Only recruiter to maintain 90% offer acceptance rate during my tenure. 

Co-lead Pride ERG

Prezi

As the only recruiter in the San Francisco office, I was responsible for full cycle recruiting of highly passive and active candidates for the following:
Engineers - Fullstack
Product
Data Analyst 
Finance
Marketing
Account Executives
Customer Success

Recruiter

Evernote

Full cycle recruiting of highly passive and active candidates for the following engineering reqs: mobile(iOS & Android), Desktop (Mac & Windows), Service Backend, Growth
Full cycle recruiting of highly passive and active candidates for the following creative reqs: Product Designer (mobile & desktop), UX Researcher, Creative Director, Design Manager
Full cycle recruiting of highly passive and active candidates for the following non-technical reqs: Customer Support, Sales (IC & management), Partnerships
Targeted and recruited world class software engineers & designers

Utliized tools such as LinkedIn, Hired, CodeFights, Dribbble, Indeed Prime, Entelo, Textio

Member of the Culture Committee & the D&I Team 
Conducted bi-monthly onboarding orientations for new hires

Own the ultimate success of Evernote’s customers, including customer on-boarding, project success, retention, growth and renewal
Ensure that customers derive maximum value from their investments in Evernote and fully leverage their subscriptions and services on an ongoing basis
Conduct business reviews and attend onsite visits to better understand customer business model, roadmap, goals, business climate and strategy
Develop a comprehensive understanding of the customer’s business challenges and objectives to appropriately map Evernote features to address their needs.
Drive seamless on-boarding processes and work cross-functionally with our support and training team to proactively manage each customer’s successful deployment
Act as an escalation point for both the customer and internal teams across Technical Support, Training, Product, Billing, Collections and Partner teams
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Evernote products and services
Keep up-to-date on all new releases and upgrades and communicate these to customers in a timely fashion
Proactively manage each customer’s business needs – actively seek opportunities to up sell, cross-sell and generate referrals.

Sr. Customer Success Manager

Apple

Assist in communication, training, and any ongoing support for Program and Product launches.
Provide ongoing policy and operational guidance through phone and email support.
Provide technical support Apple employees and contractors, document problems, troubleshooting steps, and resolutions.

Program Manager, Store Support

Provide personalized customer interaction while selling products.
Proven experience in sales and technology solutions, as well as in developing customer loyalty.
Leader in sales, product knowledge, and solutions.
Maintain a high level of integrity for the Apple brand.

Sales

Maintain a high level of integrity for the Apple brand.
Assisted with on boarding of new hires.
Trained employees on new programs, technology and guidelines.

In Store Trainer

Second Image, Inc.

Provided customer service to legal associates regarding subpoenas, record retrieval, and document management services.
Maintained effective customer service for outsourced clients.
Stayed up to date with state requirements for civil subpoenas and procedures.
Responsible for training new employees coming into the customer service department.
Handled a high volume of inbound/outbound calls with customers regarding complaints, scheduling, payments, and information regarding companies product(s).
   Travel arrangements for National Field Associates.

Account Manager

Experienced recruiting leader who leads with empathy and transparency with a demonstrated history of success working in the saas industry. Skilled in Sales, Team Building, Technical Recruiting, and Management. I genuinely enjoy being able to have a very small impact in changing my teams lives as well as the candidates I partner with through the hiring process. 

Taplio

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