Zero100

• Own end-to-end tracking of sales pipeline and membership journey, ensuring seamless integration into
Salesforce.
• Define, prioritize, and implement backend Salesforce improvements and track progress.
• Document and continuously enhance our Revenue Operations processes and best practices. Promote data hygiene and effective CRM utilization across partner teams through trainings and guides.
• Analyze sales and engagement data, generate insights and recommendations, and present learnings to senior business stakeholders.
• Develop and automate internal sales and retention reporting that is tailored to partner teams’ requirements and goals.
• Earn trust at all levels of the organization through high quality written/verbal communication.

Revenue Operations Manager

GMS - Global Message Services

●	First Head of Sales Operations hire for Enterprise division.
●	Organised and managed all executive presentations to C-Suite on Enterprise performance.
●	Acted as Product Owner of the implementation of Sales Enablement tools used across all of sales, account management, product and marketing.
●	Managed monthly forecast activities for all Enterprise regions.
●	Acted as Product Owner for enhancement of Salesforce for specific service allowing for more insight for reporting and coaching activities.
●	Built communication structure (emails and Teams) to ensure consistent and transparent messaging across leadership.

Head of Sales Operations

LoyaltyLion

●	Built and managed a new Revenue Operations department from one to four in less than a year.
●	Implemented project prioritisation resulting in 100% transparency and accountability of work supporting company OKRs.
●	Introduced account caps leading to full visibility of sales effort for coaching and performance management.
●	Successfully managed and completed three significant commercial projects (HS flows, Sales and Partnerships solutions work) in nine months resulting in 90% improvement of people process.
●	Completed CRM environment review and cleanup projects reducing sales admin time by 75%.
●	Managed company-wide quarterly presentations as MC and Presenter for RevOps.
●	Managed and delivered migration of the Customer Success department to Salesforce.

Revenue Operations Lead

Doctify

●	Increased system security by 100% through implementation of password/mobile device management tools.
●	Successfully led business through CRM architecture and UX projects in first three months.
●	Optimised subscription tool leading to a 55% increase in revenue collection.
●	Implemented case management process for customer facing teams giving 100% visibility and creating efficiencies on activities leading to the foundation of accurate SLAs.
●	Improved SDR engagement with prospects by +100% through implementation of sales automation tool
●	Implemented dialler tool resulting in 100% transparency in call analytics.
●	Secured average of 40% discount on additional commercials tools.
●	Streamlined CRM system allowing for a reduction of user admin time by 50%.

Head Of Commercial Operations

ClassPass

●	Led Sales Ops International that contributed to the business’ 'Unicorn' status in 2020.
●	Increased smooth operations of the Salesforce system through effective and efficient case prioritisation and processes.
●	Cost-effectively managed development of Salesforce Sales and Service Cloud through a meticulous approach to change management.
●	Improved prospect engagement through consistent hard work and dedication to user adoptions and education of sales tools.

Sales Operations Manager - International

AVADO

●	Increased support capacity by 75% via a ticket system enabling support issues to be resolved quicker.
●	Implemented project plans to ensure work was visible and milestones achieved.
●	Slashed inefficient utilisation by sales ops team contributing to increased value add projects and daily activities. 
●	Increased collaboration between Sales, Marketing, Service, Compliance and Finance to ensure commercial processes and technical solutions aligned globally.
●	Successfully deployed Salesforce Sales Cloud for new business unit.

Sales Optimisation Manager

MLex Market Insight

●	Successfully acted as Product Owner and Salesforce Admin for the global implementation of Salesforce Sales Cloud and Pardot.
●	Produced and maintained staff sales tool collateral and facilitated training which increased user adoption.
●	Defined, measured and reported on global sales productivity and effectiveness giving 100% visibility on commercial performance to C-Suite.
●	Increased global collaboration by owning and managing weekly global commercial management meetings.

Director of Global Sales Effectiveness

Stylus Innovation + Advisory

●	Reduced Salesforce system cost by 40%.
●	Implemented sales and client services structure which supported new business and renewal revenues to exceed £6m year-on-year.
●	Cut third-party software subscriptions costs through relationship building and negotiation.
●	Made commercial data 100% visible to executives to support ongoing sales strategies to increase revenue.
●	Implemented and documented sales processes for new brands under group.

Redactive Media Group

●	Re-introduced and implemented social media strategy contributing to sales targets being overachieved. 
●	Managed and built new relationships with B2B and B2C brands increasing brand awareness through campaigns in print, online and events by 100%.

Business Development Manager - The Marketer

Pepperdine University

● Worked with one other warden in which we were responsible for forty-eight first year male students safety and living conditions. 
● Helped plan social, educational and informational events for the residences during both semesters of university (academic year). 
● Responsible for administrative work for the Housing and Community Living Office.

Resident Assistant (Warden)

Rev Ops professional with 10+ years experience in leading & supporting media, education & tech industries.

I am an accomplished Revenue Operations leader with 12+ years of experience in the effective and efficient running of CRM (Salesforce/Hubspot) and revenue tools. I am dedicated to improving efficiency and scalability through motivational leadership and exceptional attention to detail across multiple business units. 

I have experience managing and optimising CRMs to support sales strategy formation and implementation, marketing intelligence, market segmentation, territory and commission management. My professional skills include: Salesforce Administration (Sales/Service Cloud), Hubspot Administration, Microsoft Office (Word, PPT, Excel, Visio, Sharepoint and Planner), Social Media Channels (TikTok, Facebook, Twitter and Linkedin).

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