Chris March

National Business Improvement Manager & Corporate Sales Trainer

Worldgo Travel Management

Chief Operating Officer

Chris March Coaching

Business Owner

FCM Travel Canada

•	As the leader of the commercial business in Canada, I am responsible for providing strategic guidance, making decisions, and ensuring full accountability for both the development and implementation of the long-range strategic plan for Canada and the annual operating plan.
•	I am FCM Canada's primary external representative to customers, industry partners, and trade associations with a mandate to expand the commercial and geographic reach.

General Manager

Corporate Traveller Canada

• Managed $200 million in annual sales, overseeing the largest operational team globally, achieving a $3.9 million profit in fiscal year 2023.
• Strategically executing initiatives led to a 102% sales increase, surpassed revenue targets, and enabled a 67% personnel expansion.
• Led and managed a high-performing team of 80 travel managers, ensuring optimal performance and exceptional customer satisfaction, leading to a 97% client retention rate.
• Utilize data analysis and knowledge sharing to drive product strategy and operational efficiency.
• Conduct interviews, make hiring decisions, and oversee the onboarding process.
• Provide staff with ongoing coaching, feedback, and guidance to foster professional growth, enabling excellence and career milestones.
•Mentor operational leaders on meeting customer expectations, driving continuous improvement, handling challenging situations, and effectively managing team learning.
•As the leader responsible for the after-hours support business, I provided strategic guidance, oversaw long-range strategic planning and annual operating plans, ensured operational accountability, and served as the primary external representative.

Director Of Operations

Flight Centre Business Travel - Canada

• Oversaw and managed daily and long-term Flight Centre Business Travel operations, leading a high-performing team of eighty-five staff.
• Achieved double-digit growth year over year, positioning Flight Centre Business Travel as the most profitable brand in the Retail division.
• Recognized with global excellence awards in 2016 and 2019 and the Top Operations Leader Award.
• Relocated from Vancouver to Toronto to spearhead the expansion of the Eastern Canadian presence, successfully establishing a strong market presence and achieving revenue growth.
• Responsible for growth in brand awareness and market share in Canada.

Flight Centre Canada

• Developed and delivered comprehensive training on key products and assessed market segments for front-line staff.
• Provided accessible communication and dynamic product knowledge support to agents, ensuring their success.
• Established and nurtured productive, professional relationships with suppliers, facilitating successful negotiations and closing deals on large and complex customer accounts.

Product Development Manager

• Designed, implemented and marketed the Business Travel products for Flight Centre stores across Canada.
• Facilitated Business Travel Specialist training and development.
• Drove product direction and management, operational efficiency, and excellence.

Product Range Owner - Business Travel

• Designed and delivered comprehensive training programs for the operational team, equipping them with the necessary skills and knowledge to drive sales success.
• Mentored and coached eighty-five travel managers Canada-wide to enhance performance and achieve targets.
• Achieved double-digit growth increase in sales and profit year-on-year by implementing streamlined business processes and sales strategies.
• Identified areas for improvement, optimized workflows, and introduced new sales initiatives that directly contributed to sales growth and profitability.

•	Promoted to lead Vancouver team, requiring a relocation from the Sydney, Australia office
•	Led team to the most improved and highest team over budget in North America
•	Qualified for exceeding sales targets to attend global conference of top 5% performers
•	Handled daily travel needs of corporate business accounts 
•	Ensured service level agreement delivered total client satisfaction and retention
•	Built and maintained strong client relationships to provide a superior client experience
•	Achieved monthly KPIs while adhering to  OBW processes and practices
•	Responsible for administrative tasks including invoicing, budgeting and banking 
•	raining and development

Manager

FCm Travel Solutions Australia

•	Promoted to FCm Travel Solutions within an unprecedented time frame
•	Recognized as one of the top novices Australia-wide 
•	Handled the day-to-day travel needs of corporate business accounts 
•	Kept accurate and transparent financial accounts

Account Manager

Flight Centre Australia

•	Promoted from consultant to Team Leader after only six months due to excellent performance
•	Highest achieving novice in Flight Centre retail division
•	Assembled and managed a team to identify, develop and retain profitable business growth in sales, margin, profit and people
•	Received award in Team Leader role for reaching $60K profit first nationwide
•	Developed teams, leading by example in attitude, customer interactions and results.
•	Demonstrated integrity, honesty and care with customers and team members alike
•	Coached and empowered teammates while meeting own sales targets

Transport for London

•	Manage four-member administration team serving over 15,000 schools within the Greater London Area
•	Responsible for organising all administration systems within the office and ensuring staff are trained correctly on all systems and are using correctly
•	Handling all complaints/issues via email, fax and written correspondence and escalated calls
•	Business Analysis and Reporting
•	Communicated effectively with clients and colleagues and suppliers
•	Involvement in the development and implementation of new polices
•	Delivered training presentations for new staff members of Oyster card Help Desk, using various Microsoft programs including Power Point and excel

Customer Service Team Lead

Leadership & Executive Coach | Elevate Your Success with Personalized Guidance | 2023 Top Leadership Coach | Let's Connect for a Transformational Journey!

👋 Welcome! Follow me for daily tips on Leadership, Peak Performance and Personal Growth.

🔥  Try my free newsletter, The Leading Edge. Join 10k+ leaders navigating the Future of Leadership and Success with free weekly actionable tips, resources and hacks.

🚀 Ready to elevate your leadership? 

Let's embark on a transformative coaching journey together. Book your discovery call now to take the first step toward your transformation! 

Learn more and read client reviews at chrismarchcoaching.com.

Personal interests: Travel 🌴, Basketball 🏀, Running 🏃, Meditation 🧘

Elevate, inspire, mentor — the hallmarks of leadership. Do you lead, or do you transform?

Leaders don’t just lead. They don’t just command.

↓

I experienced this firsthand while working in the travel industry during the pandemic.

➟ The pandemic hit the world of travel unexpectedly, causing chaos. The future seemed bleak.

➟  Bookings evaporated, and uncertainty clouded our days. We were sailing in dark waters, unsure if our company would survive the global shutdown.

➟ Every day brought grim news—airlines halting operations, countries sealing borders, and travellers cancelling plans. 

In those dire times, leadership was our beacon of hope. The leadership team guided the company through challenges and kept morale high.

They faced the same storm, yet their resolve didn’t waver. They acknowledged fears, yet they spoke of resilience.

It was a long voyage through rough skies, but our company emerged on the other side, battered but not broken. 

Leadership has shown us that even in the darkest times, a shared vision and collective strength can carry us through.

Looking back, I realize that the pandemic taught us invaluable lessons about leadership. 

↳ Leaders stand with their team when the storm hits rather than commanding from a distance.

↳ It’s about showing that every storm will pass, and what matters is how we come out of it—together.

Leaders uplift everyone around them:

→ Leaves a legacy.
→ Their influence grows people.
→ A leader's impact continues even in their absence.

Leadership isn't a rank. It's a responsibility.

• Never shy away from elevating others.
• They strive for team success.
• Leaders cultivate growth.

The three growth accelerators are:

→ Inspiring: Motivating by example.
→ Empowering: Encouraging team autonomy.
→ Mentoring: Offering wisdom and support.

For all leaders aiming for greatness, remember:

1. You can empower others:
→ Celebrate their successes as your own.

2. Leverage your influence:
→ Promote a culture where everyone thrives.

3. Create spaces for growth:
→ It might be through coaching or creating open dialogue.

Above all, take pride in your work. Leadership is not just a position; it's an honour. 

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P.S. What’s one leadership lesson you’ve learned during challenging times?

Have you ever felt like your boss could make or break your day? You’re not alone. 

31% of people work under a toxic boss ( The Harris Poll). 

Imagine working in fear, not peace.

👉 They drain energy, not inspire it.
👉 Toxic bosses create chaos, not calm.
👉 Teams suffer, morale dips, creativity disappears.

Working under a toxic leader is tough:

• It's not just about bad vibes. It hits performance.
• Stress goes up, productivity goes down.

Positive leadership is the game-changer we need!

Good leaders make workplaces that shine:

• They build trust, not tension.
• They champion health, not harm.
• They help you do your best, not break your spirit.

And wow, does it work:

✅ Better results mean companies that fly high.
✅ Positive bosses mean happier teams.
✅ Happy teams mean better results.

Let's be the change:

1. Let's find ways to spark joy, not fear.
2. Let's lift each other up, not push down.
3. Let's give power to your people, not just orders.

Let's celebrate and support positive leadership! Because when leaders thrive, organizations soar.

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P.S. Ever had a boss who made work awesome? Tell me about them below!

You’re not an imposter. You’re pretty amazing. 

Imposter syndrome is a battle that you can, and with practice, will win. 

Here are some strategies to overcome it:

1. Stop comparing yourself to others. Remember, it’s you vs you, not anyone else.

2. Recognize your accomplishments and take time to celebrate the progress you’ve made.

3. Talk to yourself like you would a friend. Be kind and supportive.

4. Remember, you’re not a fraud. You’re pretty amazing! 
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P.S. What would you add to the list? 

Did you know that a high-trust environment can increase your team’s energy by more than 100%? 

Discover how trust is the unseen force driving workplace success.

↓

One of your primary leadership responsibilities is to foster an environment of trust.  

The benefits are clear:

➟ People at high-trust companies report 76% more engagement.

➟ Neuroscience confirms that trust increases oxytocin production, boosting collaboration and teamwork ( Harvard Business Review).
 
So, how can you build a high-trust environment?  

Here are some key strategies:

1. Be Transparent:
↳ Share information openly. 
↳ When people feel informed, they’re more likely to trust your leadership.

2. Show Vulnerability:
↳ You are more relatable and trustworthy when you admit mistakes and show your human side.

3. Consistent Communication:
↳ Regular updates and clear communication prevent misinformation and build a sense of security.

4. Empower Your Team:
↳ Give people autonomy over their work. This demonstrates your trust in their abilities and judgment.

5. Recognize Excellence:
↳ Acknowledge and reward good work. This not only motivates but also shows that you value your people. 

6. Foster Connections:
↳ Encourage team-building activities that create bonds between colleagues, leading to a more cohesive unit.

7. Listen Actively:
↳ Be present in conversations, showing that you value people’s opinions and insights.

8. Lead by Example:
↳ Your behaviour sets the tone and models the behaviour you want to see in your people.
 
9. Provide Growth Opportunities:
↳ Invest in your people’s development. This shows you’re committed to their long-term success.

10. Build a Safe Environment:
↳ Ensure everyone feels safe expressing ideas and concerns without fear of negative repercussions.
 
The ripple effect of trust is profound:

✅ 74% less stress
✅106% more energy at work
✅  50% higher productivity
✅ 13% fewer sick days
✅ 29% more satisfaction with their lives
✅ 40% less burnout
 
Trust is the cornerstone of a thriving culture, and it starts with you as the leader.

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P.S.  What is a personal success story where building trust made a real difference in your team’s performance?

P.P.S. Happy May! I wish you an incredible month ahead.  

Top Voice on Leadership & Coaching | Top Leadership Coach '23 | Speaker | Follow For Posts About Leadership & Personal Growth

Why is transparency important in building trust?

When is silence more powerful than words?

↓

Silence is often overlooked or misunderstood in the context of leadership.

➠ You may feel pressured to speak up and assert yourself constantly. But there are situations where this can be counterproductive.

➠ The fear of silence can lead to missed opportunities and strained relationships.

➠ You may inadvertently dominate conversations or fail to listen effectively. Hindering your ability to lead and inspire others.

Learn how to harness the power of quiet moments when saying less can mean communicating more. 

Discover silence's transformative potential and how it can elevate your leadership game.
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P.S. Are you ready to increase your leadership impact by using the power of silence to silence the noise?

Hard skills get you hired. Soft skills make you irreplaceable.

Hard skills and soft skills are your keys to success. 

Here's how they differ and can be applied:

Hard skills are your technical abilities. They include what you've learned in school or on the job.

Soft skills are your people skills. They're your ability to communicate and work well with others.

Both are crucial, but they serve different purposes.

How to improve and apply both skill sets:

1. How can you improve your hard skills?
→ Enroll in courses, get certifications, or practice regularly.

2. What soft skills are crucial for you?
→ Teamwork, communication, and adaptability are critical.

3. When can you demonstrate soft skills?
→ During group projects, meetings, or even informal gatherings.

4. What's the best way to showcase hard skills?
→ Build a portfolio, solve problems, or contribute to discussions.

Hard skills qualify you for the job. Soft skills make you someone people want to work with.

Strengthen both and watch new doors open for you. As you become more skilled, you will attract more opportunities.
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P.S. Which skill has been a game-changer in your career?

Are you ready to take your next shot? 🎯

The only shot you’ll regret is the one you didn’t take. 

Each attempt brings you closer to success.  Aim high, take action, and watch as the odds improve. 

Whether reaching out for new opportunities, learning a new skill, or pitching that big idea - every effort counts.

The more shots you shoot, the more likely you’re to hit. So, what’s your next move?

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Imagine a workplace where every interaction is fueled by kindness. It’s not a dream—it’s your choice as a leader. 

As a leader, you create a lasting impact by embracing the power of kindness.

Let's break down the KINDNESS approach: 

1. Knowledge Sharing:

↳ Recognize that knowledge is a collective asset.
↳ Share knowledge to mentor and elevate the entire team.

2. Inclusivity:

↳ Celebrate diversity and actively seek different perspectives.
↳ Foster an inclusive environment where diverse perspectives drive innovation.

3. Nurturing Relationships:

↳ Build strong relationships by connecting personally and supporting each other. 
↳ Show genuine interest in their well-being.

4, Decisiveness with Empathy:

↳ Make tough decisions empathetically, considering their broader impact.
↳ Communicate transparently and provide context to build trust.

5. Empowerment:

➟ Empower and recognize your team to foster ownership and accountability.
➟ Delegate responsibilities and encourage autonomy.
➟ Creating a culture of ownership and accountability.

6. Self-Reflection:
.
➟ Reflect on your actions and embrace continuous improvement.
➟ Acknowledge mistakes and learn from them.
➟ Authenticity inspires others.

7. Nurturing Growth:

➟ Provide opportunities for skill enhancement and career advancement.
➟ Encourage a growth mindset.
➟ Invest in your team’s growth for both professional and personal advancement

8. Servant Leadership:

➟ Serve your team’s needs and inspire loyalty through approachability
➟ Prioritize your team’s needs.
➟ When you serve, you inspire loyalty and commitment.


9. Sincere Appreciation:

➟ Recognize efforts, whether big or small.
➟ A simple “thank you” can boost morale and foster a positive work environment.
➟ Show sincere appreciation and celebrate collective achievements

Kindness isn’t a weakness; it’s a strength in action. As leaders, let’s create a ripple effect—one act of kindness at a time. 🌊 

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P.S. When was the last time you experienced an act of kindness in your workplace? How did it impact your day?


Imagine turning pressure into your ally. This book unveils how the mindset of champions makes it possible.

Unlocking the champion’s mindset from Bob Rotella’s “How Champions Think: In Sports and in Life.” 

Whether you’re an athlete, leader, entrepreneur, or simply someone striving for excellence, these principles can transform the way you approach challenges:

1. Passion Fuels Persistence: Champions are driven by their unwavering passion. 
 → Like Serena Williams’ relentless pursuit in tennis.

2. Failure Is a Learning Tool: Champions embrace failure instead of fearing it.
 → Thomas Edison’s light bulb failures led to success. 

3. Routine Creates Consistency:  Consistent routines build a strong foundation. Champions follow disciplined habits, whether on the field or daily.
 → LeBron James’ disciplined habits sustain his basketball excellence.


4. Embracing Discomfort: Champions thrive outside their comfort zones. They know that growth happens when they push their boundaries.
→ Elon Musk’s risky SpaceX and Tesla investments pushed innovation.

5. Bold Goals: Set ambitious goals. Champions aim high, knowing that greatness lies beyond what seems possible.
→ J.K. Rowling’s ambitious Harry Potter series captivated millions.

6. Persistence Beats Resistance: Champions persistently pursue their goals. Obstacles become stepping stones, not roadblocks.
 → Malala Yousafzai’s advocacy for education overcame violence.

7. Focus on What You Can Control: Energy spent on factors within your control yields better results. Let go of what you can’t influence.
 → Simone Biles prioritized mental health for Olympic success.


8. Visualization Leads to Success: Mental imagery matters. Champions rehearse success in their minds before executing it in reality.
 → Roger Bannister’s 4-minute mile breakthrough began in his mind.


9. Embrace Pressure as a Privilege: Performing under pressure is a privilege. It means you’re competing at a high level. Embrace it.
→ Michael Jordan’s clutch performances under pressure.


10. Confidence Is a Choice: Champions choose confidence. It’s not just a feeling; it’s a deliberate mindset.
 → Stephen King’s belief in his writing despite rejections.

“Excellence is not a singular act, but a habit.” -- Aristotle

Champions consistently practice excellence, making it part of their daily lives.

🏆 Join the champions. Think like one. Act like one. Become one. 

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P.S. Which of these principles have you put into practice, and what impact has it had on your journey? 

Leadership goes beyond titles and positions. But when have you witnessed it in action?

It’s the essence of your actions and behaviours. You inspire trust, drive change, and shape destinies.

True leadership is about guiding to impactful outcomes. It is about empowering individuals and teams to exceed their potential.

But what truly defines leadership?

Is it the ability to:

→ Make tough choices?
→ Navigate change and challenging situations?
→ Set visionary paths?
→ Communicate with clarity?
→ Create inclusive environments that value every voice?

Leadership isn’t just about leading; it’s about leaving a legacy of empowerment and growth.

What does leadership mean to you? 

Discover how a book from 80 years ago still turns aspiring individuals into inspiring leaders today. 

The lessons are simple, yet profound. 

Dale Carnegie's 'How to Win Friends and Influence People’ teaches you:

• Truly listening to others.
• Showing genuine interest in their interests.
• Remembering names - because it's music to our ears.
• Making people feel important – sincerely and with heart.

People want to feel:

• Like they matter – because they do.
• Acknowledged and appreciated.
• Valued and understood.

This book’s evergreen strategies reveal that when you are:

✓ Caring
✓ Encouraging
✓ Appreciative

You open doors to:

✓ Better relationships
✓ Greater successes 
✓ Stronger networks

Simple acts create powerful responses. Smiles spread, trust builds, and friendships blossom.

What does it take to win friends and influence people?

Be Kind. Be Curious.

People are remarkable. Get to know them.

➨ Avoid arguments.
➨ Encourage dreams.
➨ Remember small details.

For success:

Praise often. Criticize less.

Watch the magic happen.

These principles stand strong—decades later.

Let's connect, appreciate, and lift each other.

That's the heart of Carnegie's wisdom.

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P.S. What is your favourite principle from the book? 

Burnout is out! 🛑 

Discover five essential tips for mastering work-life balance. 🤹‍♂️

Which tip is your game-changer? 

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Imagine leading in a world where division is the norm. 

Invictus shows us that it’s not just possible to forge unity from diversity—it’s essential. 

Here’s how you can lead with the wisdom of Mandela and make the impossible, possible:

→ Include everyone, just like rugby unites fans.
→ Forgive always; it's the true power of leaders.
→ Share vision like Mandela, inspire like a beacon.

Aim to:

→ Show you stand with everyone, like wearing a team jersey.
→ Draw strength when facing tough times.
→ Lead by actions, not just words.

How?

→ Being brave, even when it's hard.
→ By setting an example of togetherness.
→ Transform, don't just change, people's hearts.
→ By thinking ahead, like using sports to heal a nation.


Turn guidance into action:

→ Lead with courage, compassion, and strategy.
→ Ignite change that goes beyond the surface.
→ Always loop back to showing your vision.
→ Use your influence for unity.


And then? Lead. 

Together, stronger. 

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P.S. What was your biggest takeaway from Invictus?

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