Chris Webb's Linkedin Analytics

Transformation leader with 19 years of global, cross-industry experience driving business agility by blending technology, strategy, and organizational frameworks to deliver measurable operational results and customer experience uplift worldwide. Christopher's consulted to the following clients: Qantas, ANZ, ING Direct, BHP Billiton, Lloyds Banking Group, NetNames (Group NBT), National Grid, Canon, British Gas, British Telecom (BT), Telkom SA, Telstra, TRUEnergy, Connell Wagner, Aus. Dept of Defence, NAB, Jetstar, Grocon, Oz Minerals, Coles, Victoria Police. STRATEGY - Business & Technology Strategy - Agile Operating Models & Org. Design - Market/Competitor analysis/benchmarking - Proposals/Tender/Contract/RFI/RFP AGILITY - Agile Op Model transition & outcome uplift - WoW Advisory & C-suite Agility Coaching - OKRs, scorecards, roadmaps DELIVERY - Complex Transformation (Agile & PMI) - Program Management, Governance, & PMO - Program Risk / Viability Assessments - GTM Proposition creation & curation TECHNOLOGY - CX: Digital, Socials, CRM, loyalty, eCommerce, CDP - APAC digital landscape behaviours & capability - Rating & Billing, OSS/BSS, Retail Media Network OPERATIONS - Governance & Management systems - Value & benefit mgmt. & optimisation - Nearshore/offshore management - M&A scan, integration & coordination - Vendor Partnerships & Alliances - Business & IT Process improvement "You must collect the dots before you connect the dots" You cannot predict the future, only learn from the past, sense patterns and adapt as the connection between dots becomes clear. In my role I look across industries and organisations to understand, interpret and add dots to build organisational agility through performance.