Chris Weddick's Linkedin Analytics

As the Global Head of Customer Success at Omnipresent, I provide strategic leadership to a team of over 60 professionals, delivering exceptional service, support, and guidance to clients across 160+ countries. With 13 years of people leadership and success metrics, I possess the expertise to manage diverse customer needs and drive operational excellence. I am dedicated to fostering business growth and customer retention through innovative strategies and operational efficiency. Over the past two years, I've led initiatives to scale the CS team by 4x, implemented Voice of the Customer programs and churn risk mitigation strategies, and served as an executive sponsor for 20 key accounts. These efforts have resulted in outstanding CSAT (+93%), Gross Revenue Retention (+88%), and Net Revenue Retention (350%) rates. As a dynamic leader, I thrive in fast-paced startup environments, leveraging my attention to detail, enthusiasm, and empathy to inspire teams and exceed objectives. I am excited about the opportunity to bring my strategic vision and leadership expertise to drive transformative growth in the customer success domain.