Kajabi

Director, CX Knowledge & Operations

Senior Manager, Operations

Senior Customer Experience Enablement Manager

Customer Experience Enablement Manager

Senior Customer Success Manager

Lead Customer Success Manager

Customer Success Manager

Customer Success Specialist

24Hr HomeCare

Sales and Recruiting Manager

-Demonstrated industry knowledge by converting and assisting prospecting client with service inquiries
-Collaborated with team members to assign over 200 caregivers to diverse client needs
-Conducted home assessments for client's diagnosis specific care plan
-Developed new and existing business relationships with industry resources such as hospitals, skilled nursing facilities, assisted livings, and senior centers
-Audited client profiles and scheduling weekly to ensure compliancy
-Analyzed in office billing weekly to ensure accuracy of client's invoices

Account Manager

Burke Williams Day Spas, Inc.

-Demonstrated excellent problem-solving skills by creating a positive outcome with day to day guest recovery situations.
-Managed over 50 employees within the facility.
-Motivated front desk associates to reach monthly sales goals of 95 memberships, $35,000 in H2V skincare, and over $80,000 in gift cards by daily contests and incentives.
-Organized daily service schedules and assigned services appropriately to balance therapist's commission.
-Performed the daily Certificate of Occupancy for facility to note repairs and maintenance.
-Counseled employees regarding disciplinary action in attendance, behavior, dress code, etc.
-Collaborated with other managers on customer service projects such as reducing long lines upon guest's arrival and departure, improving maintenance of spa showers, reducing noise level within spa jacuzzi, and membership retention.
-Conducted training for employees on updated protocols for customer service projects.

Manager on Duty

Operations professional with a diverse customer experience background. Built operational success for start up environments. Expertise in people management and leadership. 

Always eager to learn and listen. 

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