EasyLlama - HR & Compliance Training For Modern Teams

Manager of Customer Experience

Realync

• Responsible for onboarding, supporting, managing, and nurturing the engagement and retention of local, regional, and national enterprise clients.
• Manage account setup, the transition from sales, and user training.
• Record videos and deliver services in conjunction with on-site training.
• Effectively set, communicate, and manage goals and milestones with the client.
• Follow up with teams based on usage, stage of community, time of year, and other milestones.
• Work with marketing to capture and communicate client success stories, quotes, and data.
• Work closely with Realync leadership on setting, fine-tuning, and adjusting overall client success and account management strategies.
• Liaison between Realync clients and our product team to capture user sentiment, feedback, and product enhancement ideas.
• Proactively communicate and strategize with each property to drive adoption, to ensure your assigned portfolio is at least 80% active.
• Pull, analyze, and manage Realync and client data for tracking performance and ROI.

Client Success Manager

Windsor Communities

•Ensure all new hires within the market are onboarded efficiently and meeting performance goals. 
•Facilitate Sales & Customer Service Training and Advance sales workshops.
•Train all new hires on Yardi, CRM, all other Property Management Systems,
•Coordinate and schedule training classes.
•Create standard and specialized training based on regional needs.
•Achieve target results by enhancing and changing teaching strategies to maximize progress.
•Review performance metrics with associates and create a follow-up training plan for any associate falling below expected performance metrics.
•Host monthly sales meetings for associates to discuss shops, performance, software updates, and goals.
•Review secret shop reports, offering feedback, and providing one-on-one coaching as needed.
•Develop sales strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy.
•Recommend marketing programs to increase traffic and sales with creative online advertising, direct marketing, and resident referral programs.
•Support Director of Training with workshops and 1:1 support for national initiatives to ensure adoption. 
•Assist with new acquisition takeovers.

Area Leasing and Training Specialist | Pacific Northwest

Greystar

•	Greystar acquired Monogram Residential Trust in September 2017.
•	Major focus on leasing, marketing, training, and operations of the on-site teams for all Greystar Investment Group owned assets.
•	100% travel to all Greystar Investment Group owned assets. 
•	Completed SWOT analysis after each property visit for leadership. 
•	Developed sales strategies to increase property traffic, maintain closing ratios and achieve budgeted occupancy where needed. 
•	Recommend marketing programs to increase traffic and sales with creative online advertising, direct marketing, and resident referral programs.
•	Hosted monthly meetings for associates to discuss shops, performance, and goals.
•	Mentor associates scoring below target goals and created a follow-up training plan.
•	Reviewed secret shop reports, offering feedback, and providing one-on-one coaching as needed.
•	Created standard and specialized training based on national needs.

National Strategic Leasing Manager

Monogram Residential Trust

•	Monogram Residential Trust was formerly Behringer Harvard Residential until becoming publicly traded in July 2014.
•	Major focus on leasing, marketing, and training of the on-site teams nationally.
•	100% travel to the entire Monogram portfolio. 
•	Managed and fully participated with the leasing staff to assure leasing goals were met. 
•	Developed sales strategies to increase property traffic, maintain closing ratios and achieve budgeted occupancy where needed. 
•	Recommend marketing programs to increase traffic and sales with creative online advertising, direct marketing, and resident referral programs.
•	Assisted with the lease renewal program.
•	Mentored associates scoring below target goals. 
•	Reviewed secret shop reports, offering feedback and providing one-on-one coaching as needed.

National Leasing Specialist

Behringer Harvard Residential

Leasing Professional

Experienced and dedicated professional with a history of working in Customer Success. Proficient in training, sales, customer service, and marketing. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Proven willingness to take on any task to support the team and help the business succeed.

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Chuck Gilpin, CCSM

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Chuck Gilpin, CCSM

Want to drive more opportunities from LinkedIn?

Chuck Gilpin, CCSM's Linkedin Analytics