ING Luxembourg

Product Manager- Customer Journey Expert Wholesale Banking

Product Owner - Customer Journey Expert Wholesale Banking

Maltem Consulting Group

- Client onboarding
(Société Générale) (since 02/2021)

- Transition Manager
(Mfex S.A.) ( 01-03/2020)

- Business Coordinator 
(ING Luxembourg) (09-12/2019)

   .Upgrade CRM tool 
   .Review front office tool flows to on board new clients
   .Implementation new forms due to regulation constrains

- Project Manager Business Implementation- Private Capital
(BNP Paribas Luxembourg) (01/2017- 06/2018)

   .Garantee the operational implementation of new business (new client/ new services)
   .Preparing/ developing/ coordinating project planning
   .Coordination on fund events
   .Ensure the relation with clients and external third parties for operational aspects
   .Carry out the feasibility analysis with operational teams
   .Accompany changes during fund's life
  .Manage business Operating Memorandum/ Service Level Agreement and other operational documentation with clients
  . Follow-up/ escalation risks and issues to management

-Project/Business Change Management
(BNP Paribas Luxembourg -Transfer Agency- Nordea Luxembourg -Front Office-) (10/2012 - 12/2016)

   .Business Development driving operational efficiency cross-entities projects 
   .Coordination between Product Manager, IT and Subject-Matter Experts
   .Monitoring to ensure adherence to plan/ budget
   .Analysis&writing of Business Requirements
   .Validation of Functional Requirements
   .Testing: test cases writing& running 
   .Workshop organization with end-users, IT

-Formalization of procedures (BNP Paribas Belgium) (08-09/2012)

   .Writing of NAV validation Control procedures, following an audit recommendation
   .Writing of SLA and Operating Memorandum
   .Coordination between teams located in Brussels and Luxembourg

-Portal Implementation (Clearstream Luxembourg and RBC Luxembourg) (03/2011-07/2012)

   .Analysis and Writing of High Level Business Requirements to implement a portal for external and internal clients
  .User Management As-Is and To-Be: workflows, user rights, permissions …

Project Manager/ Business Implementation

Wavestone

Senior Consultant, Financial Services Industry - Private Banking Department
Projects in Luxembourg, Switzerland, France, USA and Caribbean (Standford, ABN Amro, Société Générale, Nordea)

Primary responsibilities

Wealth management software for HNWI and UHNWI clients – Back-to-Front (B2F) and Front-to-Back (F2B) - multiple platform locations:

-Software implementation: 
  .Project preparation: composition of Project Initiation Study and Project Initiation Report, drafting  contracts, creation of budget and planning
  .Leading of workshops
  .Monitoring  to ensure adherence to plan/ budget
  .Analysis and writing of Business Requirements 
  .Analysis and implementation of market structures, security profiles and user profiles
  .Set-up of system specifications
  .Client reporting: setup and execution of test scripts based on initial business requirements, analysis of defects and new enhancements 

-Post implementation support: 
  .Analysis and testing on portfolio valuations, operation list and order list 
  .Performance: analysis and correction of existing data, requirements listing
  .Unit Testing/User Acceptance Testing  including creation of script cases and regression tests
  .Training, coaching, and support end users

-Support new design of the Web User Interface (WUI) 
  .Portfolio analysis management functions (B2F)
  .Order management
  .End users training sessions

Business Analyst

Banque Internationale à Luxembourg (BIL)

-Valuation of Structured products 
-Business and project management: monitoring market risks within the trading floor and ensuring consistency between different internal financial systems (Kondor +, BLS and BTS)
-Implementation of new products, financial tools, process flows and procedures

Market risk Management - Dealing Room

BNP Paribas Frankfurt am Main

Deputy to the Head of Fund Accounting
-Oversaw all aspects of the implementation of a software version upgrade:
  -Support the engineering department 
  -Set-up of test cases 
  -Managing the testing activity of the fund accounting production 
-Control and Production of Net Asset Value computations for Vanilla funds and Fund of Hedge Funds
-Maintaining and developing relationships for both internal and external clients
-Liaising with internal/external auditors and regulatory bodies 
-Ensuring accuracy of weekly and monthly Key Performance Indicator figures   
-Delivering month end reporting package accurately and promptly to clients encompassing:  cash and portfolio movement, balance sheet, transaction report, income and expense statement

Fund Accounting

Placement in Client relations - Coverage Support Department 
-Assisting Relationship Managers in all aspects of their role
-Maintaining relationships with external and internal clients/ Internal audit preparation

Client relations - Coverage Support Department

BNP Paribas Luxembourg

Fund accounting

15 years of experience in financial services.
12 years of experience in Project Delivery Management, leading projects from initiation to closure.

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