Cinthia Silva's Linkedin Analytics

I help companies develop their customer success strategy and then implement it in their post-sales motion. My focus is to create a seamless journey by partnering with customers and collaborating with internal partners to ensure alignment. The ultimate goal is to provide our customers with a voice, support, and guidance to be successful with our solution. And by ensuring that customers achieve their desired business outcomes, we can minimize churn and identify opportunities for increased revenue. I'm an avid traveler, long-term yoga practitioner and love to experience other cultures. This has led to opportunities to live and work in the UK, France and across Latam and has given me a unique perspective of business culture across multiple regions. I'm a strong believer in community-led growth which is why I'm part of CS Office Hours, CS Thought Leaders on LinkedIn, Gain Grow Retain, RevGenius, Women of Customer Success and Women in Revenue. CORE COMPETENCIES: • Customer Success Thought Leader • Trusted Relationship Manager & Advocate • Strategic Business Advisor & Partner • Collaborative Problem Solver • Multi-Channel Networker & Connector INDUSTRY EXPERTISE: • SaaS Solutions • Compliance/Trade Surveillance • AML & KYC Strategies • Fixed Income Trading & Derivative Instruments • Financial Market Research • Institutional Investors (US/Latam) • Maritime Solutions (AIS & Global Trade Flows) • Defense Sector (US/EMEA) TECHNOLOGIES: • LinkedIn Sales Navigator • Salesforce • Hubspot • Jira • Figma • Confluence • Power BI • Wiki • Splunk • Calypso • Refinitiv Eikon/Workspace • Bloomberg Terminal • Camtasia • ZoomInfo • Vidyard • Slack • Microsoft Teams