Green Street

Technical Product Manager

Quicken Loans

- Developed and maintained Product Roadmaps for Mortgage Servicing domains (Escrow, Payments)
- Led collaboration between multiple dev teams on developing new products
-Work with stakeholders and architects (security, data, software) on identifying product vision
- Drove Architectural Design Sessions between multiple parties (Engineers, InfoSec, Stakeholders) to establish a scalable governance systems for account payable software
- Developed rapid intake process to deliver product feedback for iterative development
- Leveraging Value Stream Mappings and risk assessments with stakeholders for determining high priority features
- Onboard new team members (tech and product) to product domain
- Leveraging A/B testing  and KPI measurement to identify growth and success of products launch intended actions

Technical Product Owner

	Drove Architectural Design Sessions to automate payment allocations for loan modifications worth $1+ million and process 1 years worth of modifications in 1 month; increasing throughput over threefold.
	Provide analytics to drive and implement effective IT solutions to insure Quicken remained compliant with new CFPB rulings for client communications.
	Work with stakeholders to determine highest priority items for development team to implement
	Maintain and drive the Vision/Roadmap for Products to drive continuous value
	Drive communication between both stakeholders and the development team to maintain alignment on delivery of complex features
	Drive collaboration between Architects (Data, InfoSec, Software Solution, etc.) and development team to assess Minimum Viable Features (MVF) to launch products
	Take part in data-structure review sessions to ensure development of scalable solutions

IT Business Analyst/Product Owner

- Maintained the integrity and functionality of 300+ apps across all areas of Mortgage Servicing
- Developed and leveraged integration plans for delivery of cross-functional features. 
- Elicit requirements with stakeholders to build iterative features and scalable solutions.
- Consult on process efficiencies to increase throughput of loans serviced, decrease potential risk, and improve client experience

Application Engineer

	Mentorship and Development of Escrow’s Seniors and Associates
	Increased quality of work performed on client’s escrow account by 30% through the development and maintenance of an Internal Auditing Process
	Subject Matter Expert in assisting IT with automated solutions for Escrow and feedback of Escrow’s impact on other internal business processes
	Produced analytics to provide a holistic view of our servicing portfolio of 1+ million loans and provide proactive Escrow reporting for both Client Experience and Compliance
	Handled escalated client issues regarding their escrow account for every area in Escrow (servicing and closing)

Senior Escrow Account Escalation Analyst

-Managing QL PMI portfolio of 100,000+ clients
-Training and Developing Team Members
-Monthly auditing of QL's PMI portfolio to maintain compliance of laws.
-Utilize SQL to gather data to and generate reporting to provide visibility of our portfolio on a loan level basis.

Senior Mortgage Insurance Specialist

-Support the daily loan boarding process from our origination system (AMP) to our servicing system (MSP)
-Review daily, periodic or adhoc system and loan boarding exception reports and share results with each applicable business area for resolution.
-Establish relationships between the business areas, technology and third parties in order to coordinate the implementation of process changes.

Acquisition Specialist

-Managing loan portfolio for multiple Mortgage Insurance providers of 40,000+ clients
-Training multiple teams in efficient use of software
-Audit Mortgage Insurance Providers to insure payments have been made and cancellations reconciled.
-Generating reports for team leaders for visibility of the impact of Mortgage Insurance on QL clients.
-Manipulating multiple software to improve processes.
-Auditing QL's Mortgage Insurance portfolio to maintain compliance of laws.

Escrow Specialist

-Coordinated with Team Leaders for process improvement opportunities 
-Generated trends and forecast to gauge current production
-Manipulating multiple software to improve processes
-Training multiple team members in efficient use of software.

Escrow Reporting Analyst

-Manipulate data to obtain multiple perspectives on jobs performed.
-Create trends and forecast to help in creating future plans.

Escrow Intern

I am an expert in designing scalable systems that are leveraged by both our B2B and B2C products leveraging technical knowledge, strategic planning, and agile methodologies. I am an analytical team player who takes complex opportunities and translates them into coherent and efficient solutions that both development teams and stakeholders can align to.

Taplio

Cladious Phillips, POPM's Linkedin Analytics

Cladious Phillips, POPM

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Cladious Phillips, POPM

Want to drive more opportunities from LinkedIn?

Cladious Phillips, POPM's Linkedin Analytics