Blue Bedrooms Pty Ltd

Director creative projects

Insurance

Claims Consultant

Claire Austin Design

Style Maker: Redefining what’s important

Owner

Rizon

Customer Service Consultant

News Corp Australia & Smart Service Queensland

•	Successfully provide customer service to callers wishing to advertise in paper and digital news 
        across Australia. 
•	Develop and implement classified and online advertisements that provide the best coverage and 
        marketing of client services and products. 
•	Provide a quality service against KPI's. 
•	Work individually and as a team to deliver first class service to incoming calls and establish and service a pipeline of clients
•	Quickly acquire knowledge and skills to provide quality service to several short- term contracts for Smart Service at both Mt Gravatt and Zillmere, including: Get in the Game, North Queensland Monsoons and floods & DNRME - Land Valuations
•	Liaise between internal & external clients
•	Compliant resolution & troubleshooting
•	Maintain a positive and outgoing personality when dealing with internal & external customers. 
•	Manage own work tasks such as calendar management, email and telephone correspondence, and administration. 
•	Collate & Enter data
•	Efficiently & accurately attend to customers enquires, 
•	Respond to emails in a timely and effective manner
•	Answer and direct phone calls
•	Produce and distribute correspondence memos, letters, faxes and forms
•	Maintain and manage filing & archive systems
•	Provide general support to customers
•	Provide information by answering questions and requests
•	Cover the reception desk when required
•	Carry out administrative duties such as filing, typing, copying, scanning etc
•	Review & analyse documents & completed forms
•	Process all relevant documentation
•	Organise and schedule meetings and appointments
•	Contribute to team effort by accomplishing related results as needed
•	Handle sensitive information in a confidential manner

Contract Media Sales Consultant & Client Services Officer

Ray White Toowong

•	Successfully achieved high level of performance in project management of vendor residential 
        sales, Including houses, apartments and development sites
•	Supported a team of 20 Real Estate Agents
•	Followed up on leads for buyers and sellers
•	Negotiated and prepared contracts prior to the sale or lease of a residential property
•	Inspected homes prior to listing them and work with agents on staging, repairs and maintenance
•	Prepared market comparison lists for properties in similar geographic areas to those in our listings
•	Managed contract fulfillment term for properties
•	Advised property buyers and sellers on best practices and pricing strategies
•	Assisted agents with continuing education
•	Attended property closings and ensured all contract terms were met by all parties
•	Successfully developed and maintained internal & external client relationships
•	Determined clients’ needs and financials abilities to propose solutions that suit them
•	Performed comparative market analysis to estimate properties’ value
•	Conducted administrative duties; diary & calendar management, letter writing & handling all 
        queries
•	Successfully achieved set deadlines in a fast-paced quickly changing environment
•	Proactive approach to problem-solving with strong decision-making skills
•	Compliant resolution and customer service focused
•	Conducted administrative duties; diary & calendar management, letter writing & handling all 
        queries
•	Successfully achieved set deadlines in a fast-paced quickly changing environment
•	Proactive approach to problem-solving with strong decision-making skills
•	Compliant resolution and customer service focused

Sales and Marketing Consultant

Legal Aid Queensland

•	Worked collaboratively with CEO developing strategies for improved cross organisational 
        performance
•	Researched, developed and implemented policies to progress the strategic plans
•	Managed change and business improvement processes in client service management
•	Achieved national status as the call centre of the year (under 50 staff) within 2 years of start-up
•	Successfully managed transition to a purpose-built call centre and ongoing growth
•	Project managed process improvements including technology upgrades including CMS, WFM and 
        telecommunications.
•	Developed quality monitoring program, PPR, recruitment, training and assess modules to Cert III 
        level and assist with onboarding, and performance management plans
•	Various sales and media roles; Including Manager ticket sales QPAC, Channel 9 Brisbane accounts 
        manager, supervisor CBA Clearing Department
•	Develop and lead change and business improvement strategies in conjunction with and on behalf 
         of CEO and dep CEO.
•	Develop and implement systems and process to track communication of correspondence with 
        internal and external stakeholders
•	Manage various short term and ad hoc projects on behalf of CEO 
•	Manage own briefs, submissions, reports and contribute to the research, analysis and compiling of 
         executive papers 
•	Ensure timely coordination of executive diaries and booking of executive service events e.g. 
        planning events attendance at stakeholder forums
•	Develop and implement an appropriate PM methodology and report on key programmes and 
        projects
•	Plan and participate in stakeholder forums and networking events e.g. community legal services, 
        policing forums, productivity commission, community engagement and vulnerable clients.
•	Work collaboratively with the executive services and communications team to ensure completion 
        of tasks with often completing demands and tight timeframes.

Executive Business Support To Chief Executive Officer and Executive Unit

•	Achieved national status as the call centre of the year (under 50 staff) within 2 years of start-up
•	Successfully managed transition to a purpose-built call centre and ongoing growth
•	Project managed process improvements including technology upgrades including CMS, WFM and telecommunications.
•	Daily monitoring of 4 teams and data analysis of performance
•	Developed quality monitoring program, PPR, recruitment, training and assess modules to Cert III level and assist with onboarding, and performance management plans
•	Develop and lead change and business improvement strategies in conjunction with and on behalf of CEO and dep CEO.

Operations Manager - client information services

Mcmaster builders 

•	Administer all aspects of design and construct contracts including negotiating subcontracts and managing progress payments. 
•	Investigate and negotiate variations with architects and onsite builder

Contract Administrator

An energetic, dedicated, focused and enthusiastic professional with 20+ years’ experience in Administration, Customer Service & managerial roles. I am dedicated to delivering excellent customer experiences and helping clients in any way possible. 

I am passionate, detail-oriented and highly organised with outstanding time-management skills. I continuously strive to acquire new skills and experiences and build on my desire to help others and contribute positively. I have a strong work ethic and am hardworking, versatile and adaptable in challenging situations. 

My key professional traits include communication, negotiation, business acumen, administration, lead and manage teams, analysis and reporting on performance, diary management organisation, time management, accuracy, efficiency, flexibility and leadership.

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