Anglian Water Services

Head of Business Process Management and SAP4HANA Process Lead

Head of Business Process Management 

Responsible for the coordinated development and delivery of AMP7 core business strategies, providing assurance to management board and shareholders. Leading the investment management operating model change.

Strategic transformation lead

Leading and coordinating delivery of the biggest structural change since privatisation, splitting wholesale and business retail entities, ensuring readiness for market opening.  Under this programme, new teams, processes, IT interfaces and applications were deployed and embedded using leading communications products, training, and other change management techniques.

Market Reform Programme Manager

Delivery of several business improvement projects involving value stream mapping, voice of the customer analysis and employee engagement to deliver reductions in lead time, defects, work in progress, and improved customer service and data quality.  Establishment of performance management systems (communication cells, performance boards) and improved visibility of performance for management decision making.

Process Optimisation Manager

Experienced strategic transformation lead with Lean business improvement, coaching, programme management, and excellent collaboration and influencing skills.

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Claire Harrison's Linkedin Analytics