Customer.io

Inbound SDR 

Televerde

Experience working within the Financial, Life Science, Pharmaceutical Sectors and Start Up.

 Contacting Enterprise organisations and speaking with C-Suite level personas through an omni-channel approach.

Collaborated with senior management in Sales, Marketing and Operations teams to develop in house strategy and collateral.

Worked alongside various accounts directors to develop successful outreach strategy for different personas and geographical locations.

Offered consultative approach with skilled objection handling and active listening skills.

Appointed Mentor - assisted new employees in relation to onboarding and training.

Ambassador for Televerde Foundation and Social Change programme. 

Research and map out targeted accounts to become an expert in client’s products and target market.

Reach out via phone, email and LinkedIn to ascertain and speak to key decision makers within the business.

Identified fully qualified sales opportunities and book a call/meeting for the client directly.

Conducted presentations with our partner and/or field sales representative to consultatively review the account.

Maintained detailed pipeline on CRM and produce sales forecasts.

Performed additional services as and when required for the client.

Sales Development Representative

Capita

Inbound campaign dealing with new and existing customers.

Listened to understand customer requirements, researched and identified suitable options. Additions sold wherever possible within reason.

Sales through service and upselling to existing customers. Experience in customer complaint management and handling. 

Role change to Retentions due to outsourcing of department, adapted and retrained.

Successfully achieved month on month target and contributed to team target.

Promotional iPhone event over achiever. Won 3rd place.

Acquisition Executive

Ellis Whittam

Headhunted for position.

Collaborated with Business Managers to develop account and geographical strategy with particular focus on large to enterprise accounts and also promotional events. 

Consulted with senior management of prospective clients to understand and discover needs and requirements then set appointments.

Worked as part of a team to ensure effective diary and time management of Business Managers. 

Landed record account on day 1 after training.

Successfully achieved individual and team targets.

Business Development Executive

Xact Group Ltd

Experience in Health & Safety, Human Resources and Employment Law Sector.

First point of contact for all queries.

Conducted customer care calls, building and managing relationships with clients. Maintained and updated CRM and client databases.

Unearth new sales opportunities through networking groups and turn into long term partnerships.

Responsible for 3 partnership accounts and maintaining relationship with clients and service users within these verticals. Specifically responsible for Golf Union Members, Pharmaceutical & Veterinary partnership members. 

Trained and completed various Certificated modules e.g. Fire Safety, Manual Handling, First Aid Training.

Sales Marketing Executive

Homes for Good (Scotland) CIC

Managed a portfolio of tenants with complex needs. Helping them sustain their tenancy by maintaining their household, paying bills and rent including managing arrears repayment where needed. Helping tenants with income maximisation, energy accounts, mental & physical wellbeing and social inclusion. This includes property management and repair recording for my portfolio.

Worked as part of a team, supporting other members of the tenancy support team in their roles by providing guidance in relation to tenancy sustainment and wellbeing.

Assisting tenants with welfare benefit claims such as housing benefit, universal credit, personal independence payments and employment & support allowance.
Worked and liaised with Tenant & Community Development Officer about planned workshops and projects.

Reporting – Recoding progress of all actions and updating systems on a regular basis.

Tenancy Support Officer

Department of Work and  Pensions

This was a voluntary position recommended to me by my Job Centre Plus adviser. During this time my duties included dealing with customers’ queries, diary management, reception and administration duties. I thoroughly enjoyed this as it gave me the opportunity to freshen up my skills and gain a new experience.

Customer Service Representative

A seasoned sales professional with over 10 years of consistently increased responsibilities across Sales and Customer Success, working with direct and indirect Sales & Marketing teams and maintaining longstanding customer relationships with a proven track record of delighting customers.

I'm passionate about the Technology industry as well as Sales and Marketing, and have had most experience within the SaaS and Technology space working with both Start Ups and Enterprise Organisations alike. I'm a driven, agile, customer focused team player who loves to learn and have a huge ambition to succeed.

If you're in London this Thursday, don't miss the chance to learn about growth marketing strategies and the latest app growth tactics directly from the world’s top experts at the App Promotion Summit. The agenda covers everything from Generative AI to product-led growth, providing you with actionable strategies to help you grow and scale your business. 

Join Customer.io's Head of Product Marketing, Matt P., who will be sharing insights on how to harness the full potential of your customer data to drive growth, retention, and user engagement in today's omnichannel world. From segmentation to automation, this event will revolutionise your app marketing strategies and elevate your performance. 

Date: Thu, 25 Apr 2024 
Time: 09:00 - 17:00 BST 
Location: The Brewery, 52 Chiswell St, London EC1Y 4SA 


#APSLondon #engagement #growth #marketing #customerio

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