Longsage Group

部门助理 | CEO Assistant

New Oriental Club88 Corporation - Tambo, Parañaque

～ 使用汉语协助客户查询、投诉和支持请求，确保及时有效的解决
～ 使用西葡萄牙语受众本地化内容来支持营销工作
～ 准确跟踪并更新每日广告费用和预算记录，优化支出效率

- Managed customer inquiries, complaints, and support requests in Mandarin via chat, ensuring timely and effective resolution
- Support marketing efforts by localizing content for Portuguese-speaking audiences in Brazil
- Accurately tracked and maintained daily advertising costs and budget records, optimizing spending efficiency

漢語國外客服，营销与后台人员 ｜Mandarin Customer Service Representative｜Marketing & Back Office

TW International Manpower Group

~ 使用电话、电子邮件和实时聊天与台湾客户提供卓越的客户服务。
~ 負責确保准确的沟通以翻译英语和汉语之间的对话和文件。
~ 以同理心和专业精神及时有效地解决国外客户的询问、投诉和问题。
~ 检查工人的文件，并通过 MS Office 监控和跟踪工人的进度。
~ 帮助工人通过基本汉语考试复习中文。
~ 与其他部门合作解决复杂问题并改善客户服务。

- Provided exceptional customer service to Taiwanese clients via phone, email, and live chat.
- Ensured accurate communication through translating conversations & documents between English & Mandarin.
- Resolved foreign customer inquiries, complaints, and issues promptly and effectively, with empathy and professionalism.
- Checking of workers’ documents, and monitor & track workers’ progress through MS Office
- Help workers review Mandarin for their Mandarin Language Exam
- Collaborated with other departments to resolve complex problems and improve customer experience.

国外窗口客服，汉语客服 & 翻译者 | Overseas Mandarin Recruiter, Mandarin Customer Service, & Mandarin Translator

CKS Decors

~ 负责确保有效的沟通交流以翻译对话，电⼦邮件和⽂档成他加禄语，英语，普
通话与闽南语
~ 管理公司社交媒体账⼾与负责接收客⼾订单与安排送货
~ 使⽤营销策略将我们的客⼾群增⻓了3%
~ 协助管理3⼈团队与确保⼯作任务顺利完成
~ 管理⽹上商店(Shopee/FB Marketplace) 并确保客⼾交易顺利

- Ensured effective communications through translating conversations, emails & documents
into Tagalog, English, Mandarin & Fookien
- Managed business social media account and supported marketing goals through lead
generation and nurturing strategies, and responding to client inquiries.
- Generated new leads and grew our client base by 3%
- Assisted in managing a team of three people, ensuring successful completion of work tasks
- Managed the online store(Shopee/FB Marketplace) to ensure seamless customer transactions

营销员， 翻译者 & ⾏政秘书 | Marketing, Mandarin Translator & Admin Assistant

Social With Rocky, The Mom Plug, Awaken Divine Feminine, ProductLabelQueen

~ 管理客⼾的社交媒体与使⽤有效的策略帮他们实现营销⽬标
~ 协助客⼾在Instagram发展，平均每⽉增⻓10%
~ 使⽤有效的策略以帮客⼾的社媒运营互动率提⾼过346%
~ 协助客⼾在有竞争⼒的标签上排名 (#fashiongirl, #fashionshow, #fashionstylist)
~ 帮客⼾创建了许多超绝内容在⽹上迅速⾛⽕，也增加⻚⾯访问量超过100,000
~ 与客⼾合作来发展他们的品牌语⽓

- Managed my clients social media and supported them in achieving their marketing goals
through effective social media and lead generation strategies
- Helped my clients grow their Instagram, averaging 10% monthly
- Used engagement strategies that helped increase their engagement rate by over 346%
- Helped my client rank on top hashtags like #fashiongirl, #fashionshow, #fashionstylist, etc.
- Created viral and unique content that grew my clients pageviews to over 100,000
- Collaborated with my client to develop their unique brand voice

由职业者，社媒运营 | Freelance Instagram Manager

Shebossier

~ 创造了⾃⼰的社交媒体辅导业务，帮50+⽣意⼈在Instagram顺利成⻓并获利
~ 使⽤⾃然的⽅式将账⼾粉丝提⾼过20,000
~ 使⽤有效的策略将社媒运营互动率每⽉提⾼过11%
~ 研究爆红内容以迅速提⾼账⼾增⻓

- Started my own social media coaching business & have helped over 50+ business owners
grow & monetize on Instagram by teaching them effective social media strategies
- Grew account to over 20k+ followers with only organic growth strategies
- Increase engagement up to 11%
- Researched viral content to explode this account’s growth

创造者，内容创作者，社交媒体教练 | Founder, Content Creator & Social Media Coach

~ 本⼈叫王婉珊，是位翻译者/人事与行政管理员/客⼾服务代表/营销员；有丰富的营销与语⾔知识；具有超过两年的营销与翻译经验；对于商场客⼾需求很了解
~ ⼗分关注细节，解决问题能⼒较强，沟通能⼒很强，具备较强的学习能⼒与适应能⼒
~ 热爱打排球

~ Hey, I’m Claire! I am a life-long learner and passionate individual with strong language proficiency in various languages and impressive background in social media marketing, adept at leveraging skills in effective communication, problem- solving, and strategic thinking to create seamless and rewarding client interactions.

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