Salesforce

• Product Analyst for a suite of Business Technology applications used by Salesforce public sector programs.
• Act as a conduit between business stakeholders and technical teams, specializing in requirements gathering, defining current vs. future states, and creating roadmaps for delivery.
• Communicate project/program management status to different stakeholders as required.
• Create user stories and use cases.

Product Analyst - PubSec Apps

Komodo Health

• Collaborated on 15+ Salesforce implementations for pharmaceutical, healthcare, and life sciences clients.
• Worked closely with internal and customer teams to understand and document business requirements.
• Led three internal initiatives to create and standardize testing, validation, and reporting processes.
• Ensured compliance with SOPs and regulatory requirements (21 CFR Part 11/Annex 11/ GAMP 5).

Salesforce Consultant II

• Coordinated and led testing activities and effectively communicated results.
• Created comprehensive testing artifacts, including test plans, test cases, trace matrices, and summary reports.

Salesforce Consultant

Integris Software - now OneTrust DataDiscovery

• Maintained Salesforce org and Google Analytics, reporting directly to the VP of Marketing.
• Enriched leads, generated revenue reports, and managed successful marketing campaigns.
• Conducted weekly evaluations with vendors by performing data analysis of marketing efforts.

Salesforce Administrator

San Diego Workforce Partnership

• Provided first-tier support for the Salesforce org, ensuring user satisfaction and prompt issue resolution.
• Automated business processes using workflow rules, process builder, and flows.
• Designed advanced reports and dashboards to facilitate data-driven decision-making.

No Rest Labs

• Established a robust QA process for testing a blockchain mobile application.
• Collaborated with the development team to gather requirements and provided valuable input on UI, UX, and overall application usability.
• Authored and executed manual test scripts to validate application functionality.

Software QA Engineer

Dedicated Salesforce professional with 5+ years of experience building Salesforce solutions. Proficient in Apex, Triggers, Lightning Web Components (LWC), and Integrations. Proven ability to deliver innovative solutions that address complex business challenges.

Certifications:
Salesforce Certified Platform Developer I
Salesforce Certified Platform App Builder
Salesforce Certified Administrator

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