ENVEA Group

Salesforce project manager - business analyst - Sales Excellence  - Sales department

Edenred

Responsable de la définition, l’optimisation, l’évolution et l’amélioration continue des processus commerciaux et des fonctionnalités, des outils informatiques utilisés par la direction commerciale

- Recueillir les besoins, identifier les attentes auprès des utilisateurs et des parties prenantes business en organisant des ateliers de travail avec les différents interlocuteurs. 
- Rédiger des spécifications fonctionnelles/user stories 
- Gestion du backlog avec le Product owner. Contribution à la réalisation de la roadmap
- Assurer l’interface entre les équipes métier et participer aux comités projets
- Piloter et suivre la mise en œuvre des réalisations par la DSI
- Contribuer aux recettes fonctionnelles et valider les livraisons
- Responsable de la conduite du changement en garantissant l’adoption des utilisateurs
- Méthodologie agile et cycle en V

Salesforce project manager - process owner - Sales department 

Atos

ALD Automotive (Société Générale Group) : sales cloud deployment (international deployments ,evolutions). 
- Lead salesforce business analyst : product owner ownership & project management
- Framing phase: Collected, gathered and analyzed business requirements, proposed solutions 
- Worked and conducted workshops with various stakeholders like business teams and IT experts. Business process analysis and validation
- Writed user stories.If needed, writed functional specifications 
- Define, organize, priorize the product backlog 
- Contribute to agile ceremonies (daily, sprint planning, product owners reviews, sprint demo’s, iteration review,) 
- Participated to Salesforce configuration 
- Make sure of the integration with the information system : E-commerce website (ALD Carmarket), marketing cloud tools ( Eloqua, maijet), power BI …
- Participated to the move in production, post-deployments follow-up
- Participated to the testing and acceptance
- Provided functional and technical assistance 
- Change management : trainings, demos, tool promotion, knowledge transfert  

OTHER
Participated  to bid proposals on fixed price Agile CRM projects, for large international accounts  that includes Build and Run phases.
- Understood the business requirements
- Analysis of workload estimation/Backlog/User stories
- Planning & sprint elaboration /resource management (ramp up, ramp down)
- Working in teams with different stakeholders  such as business analysts, technical experts and client executives in France (Bezons,Rennes) and aboard 

SALESFORCE UNIVERSITY 
SALES CLOUD
- Sales cloud administration ( ADM 251)
- Certification preparation to sales cloud (CRT 251)

SERVICE CLOUD 
- Service cloud administration
- Certification preparation for service cloud consultant

☁️ Salesforce consultant, business analyst  ☁️

Niji

Managed a new project evolution on Salesforce whose objective is to automatize business processes
- Current situation study ( expression of user needs, man day estimation) 
- Collected and gathered business requirements with business users and the salesforce administrator. During workshops, business processes analysis and validations through mock-ups
- Created conception deliverables : write functional specifications , user stories
- Configuration of the client Salesforce platform 
- Change management : user acceptance testing

☁️ Salesforce consultant, Business analyst  ☁️

FITEC Formation

ADM 201 (Administration Essentials for New Admins)
ADM 211 ( Administration Essentials for Experienced Admins
Real-life situations and Oral presentation in front of a jury
Project management, Agile methodology, MS Project, business requirements gathering and analysis, business processes modeling, 
CRM state of art, management of client information databases

Obtention de la certification ADM 201

 ☁️ CRM Business analyst, Salesforce  ☁️

Headlight

Headlight consulting is a  tourism engineering consulting company for tourism, touristic accomodation and restaurants

Conducted opportunities and feasibilities research  within the framework of the creation or development of tourist accommodation and restaurants for public and private customers
- Market research: audit and diagnosis of the site, economic and tourist environment analysis,  competitive analysis, benchmark, collected quantitative and qualitative data, SWOT
- Defined one or several positioning or solutions 
- Economic, legal and financial feasibility studies,  business plan
- Conducted workshops and interviews with  local elected officials, local tourist actors, tourist accommodation professionals, companies, event agencies 
- Created and presented the report

Assisted public sector organisations in finding investors: communication tool,  request for proposal,  technical report
Mystery shopping
Supported internally to the marketing and the business development: response to call for tenders,  updated and created external collaterals, references,  testimonials, new website with a freelance

Project manager and business analyst

Capgemini Engineering

ING :  setup of a proof of concept of a data cleansing methodology. Large scale migration of ING  intranet  to a new platform. 
- Business process analysis during workshops
•Supported the business development, marketing  and the recruitment: answer for request for proposals (RFI and RFP) with the account manager and the bid team, updated the CRM, proposed a new process in order to collect customer references

Business analyst

Capgemini

Mission: Participated within Group Branding and advertising team to the different projects linked to the brand.

Coordinated the international quantitative study/brand equity tracking research Brand Equity  ( awareness, image, reputation, advertising) in 8 countries

- Communicated proactively with external constituents (research firm  IPSOS) and with internal constituents including Group Marketing and Communication and subsidiaries
- Defined the objectives of the study, the methodology and elaboration of project management tools.
- Defined the questionnaire, final deliverables and  reports, communication plan.

Proposed internal communication plan of the Brand Book and video guidelines, research guidelines, research external advocacy collaterals, case studies

Marketing project coordinator - Group Branding, Web and Advertising (Digital)

Ernst & Young

Business project/ consulting mission for Ernst and Young GTH (Global Talent Hub)/ GSS (Global Shared Services) at Bangalore in India within the framework of the MBA France India.

Performed a consulting mission which objective is to improve customer experience 
-  Analysed and Model of a common the hosting business process through workshops with the customer 
- Performed benchmarking, quantitative and qualitative studies
- Created project management tools
- Participated to the committees
- Writed the delivrables that include the process mapping and strategic recommandations

Consultant

United Nations

Global South-South Development Expo: Rome - Italy
 To showcase innovative, sustainable and replicable Food Security solutions within the context of Climate Change and south-south cooperation
 http://ssc.undp.org/ (1 000 participants / 100 countries)
 
• Organize logistics and operational monitoring of the event:
 - Prepare and organize materials and conference rooms
 - Welcome and monitor participants
 - Manage and coordinate promotional stands
• Write seminar reports in preparation for the publication of the annual event report:
 - Take notes in English and write a synthesis for 6 seminars

International special event coordinator

I am working for ENVEA in the sales department as salesforce project manager (internal)


Certified ADM 201 and Sales Cloud.
I did official salesforce trainings ( admin, sales cloud, service cloud) as well as project management. 
I have "RANGER" level on Trailhead

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