Northumbria Police

Customer Service Specialist

CJR CONSULTING

Supporting established businesses' and new start-ups with bespoke advice to grow and thrive.
•	Provision of bespoke customer service, hospitality training and operational support for business clients and aspiring entrepreneurs in North East England.
•	Completion of consultancy delivering specialist support and advice to potential hospitality and retail start-ups, as part of The Wise Steps national campaign to support people back into employment.
•	Training Needs Analysis conducted on behalf of The Skills Funding Agency assessing skills gaps and customer service operations for SME’s in Tyne and Wear and Northumberland.

Independent Business Consultant

STARLIGHT PROJECTS LIMITED

Project management and management consultancy service with a special focus on inspiring and supporting new entrepreneurs.

Director

Newcastle United Football Club

Currently based in the commercial team at Newcastle United I collaborate with all departments with a specific focus on growing new revenues and relationships for the club, including steering our commercial activity to ensure continued growth in the following areas :

- New partnership development & sponsorship opportunities.
- General box office opportunities particularly for businesses with employee sports and social memberships.
- New seasonal premium seat and hospitality sales.
-International engagement.

 I also coordinate our match day guest's in The Chairman's Suite, working alongside a superb team to ensure attendee's have a fantastic experience at St.James' Park.

Business Relationship Manager

Responsible for developing new potential business clients and relationships in the corporate sector.On match days I am to be found networking with customers in the Chairman's Suite, here at St.James' Park and work with a fantastic team to deliver award winning hospitality.

Business Development Executive

Senior Corporate Sales Executive

Self Employed

Career break

JCT600 Ltd Porsche Centre Newcastle

Sales Executive

NE Commodities Limited

Agents in the sales of fuels and ores for International clients.
Management consultancy and project management.

PANDORA A/S

Business Development Manager (Scotland/Northern Ireland)

Regalo Concierge Service Limited

Newcastle upon Tyne's first concierge service offering private and commercial clients personal assistant services ranging from: personal shopping, errand running, house sitting and bespoke event planning.

Managing Director

Experienced Independent Business Consultant with a successful history of working in the airline,hospitality, customer service,sport and management consulting industry. 
I have a real passion for supporting and developing new products and services for entrepreneurs and new businesses both regionally and internationally. Skilled in Customer service, Negotiation, Business Planning, Analytical processes,Business Development, Project Management, and Account Management.

I have recently joined Northumbria Police as a Customer Service Specialist and I am very excited and honoured to be part of the team.

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