Clayton Drotsky's Linkedin Analytics

I build empowered teams that care, perform, and stay. Over the last 17 years, I’ve led customer service operations across startups and global brands, managing teams of up to 150+ both on-site and remotely. Whether it was scaling a CX team from scratch, coaching 93 leaders with a 25% average boost in confidence and ability, or turning customer drop-off insights into multi-month revenue streaks, I’ve seen what happens when people feel valued and understand their purpose. My leadership style is grounded in empathy, trust, and co-creation. The result? Engaged teams, loyal and very happy customers, and consistently strong performances. I'm currently exploring new opportunities to lead teams where inclusion, performance, and customer experience go hand in hand. Let’s connect, I’m always up for a conversation about great service and leadership, building winning cultures, or the Springbok rugby team.