Methodist McKinney Hospital

Clinical Informatics Specialist

Cedars-Sinai

•	Facilitated training for Nurses in a classroom environment.
•	Conducted and managed over 30 Practice Labs and monitor Competency Assessments.
•	Participated in Job fairs and conducted one on one with End Users experiencing any difficulties.
•	Utilized SharePoint and Box to make changes and facilitate any updates to the curriculum.
•	Troubleshoot the equipment’s as well as ensure that the training environment is fully functionable.
•	Employ the benefits of SYMPLR LMS to document and record all End Users attendance and performance.
•	Trained End Users on the VOALTE and ROVER phone Application and its functionalities.
•	Utilize the Service Now ticket system to do follow ups and resolve any pending issues.

Epic Credential Trainer

Tarrant County Public Health

•	Trained and supervised a staff of more than 20 people.
•	Created and provided Usernames, Passwords and assigned job roles to End Users.
•	Ran daily reports for quality assurance and addressed issues in a timely manner.
•	Participated in weekly meetings to ensure policies and procedures are being adhered to and the objectives achieved.
•	Conducted mock tests on the system to identify and correct existing and potential problems that may occur.
•	Tracked and managed service requests for End Users and followed up as deemed necessary.
•	Held daily morning huddles to boost moral as well as addressed any issues or concerns relating to End Users or system functions.
•	Identified any barriers to the optimal workflow, system use and the accurate, complete, and timely data processes.
•	Provided feedback on any recent changes or training that may be required.
•	Reviewed all reports in accordance with company’s policy guidelines and made recommendations or took disciplinary action if deemed necessary.

SME Informatics Analyst

TEXAS HEALTH PRESBYTERIAN DALLAS

•	Developed, updated, and edited curriculum. Created tip sheets and optimization documents for clinical staff and physicians. 
•	Trained and educated in the Epic CareConnect and ClinDoc system navigation, feature functions and capabilities.
•	Responsible for identifying, evaluating, analyzing, and recommending changes in support of the CareConnect application, troubleshooting and any ongoing production maintenance.
•	Participated in meetings that helped to promote, broaden, and sustain one’s knowledge base on a weekly or bi-weekly basis.
•	Trained End Users on the VOALTE and ROVER phone Application and its functionalities.
•	Responded to end users’ questions or issues regarding clinical aspects of Epic ClinDoc application, such as workflow, user access, application error, etc.
•	Demonstrated and expressed support and knowledge of CareConnect and ClinDoc workflows to End-Users.
•	Identified failed attempts in CareConnect and related automation. Assisted in the problem resolution affiliated with the application.
•	Coordinated and provided feedback to the Build team when optimizing End-Users workflow for assigned applications and methodology.
•	Organized tasks, accordingly, conveying responsibility and directions in meeting deadlines in a timely fashion.
•	Upheld and maintained all policies and procedures in accordance with THR rules and regulations.

C-ANALY APPL SYS / EPIC II IS

Select Medical

Epic Consultant

St. Luke's Hospital

EMR CONSULTANT

The HCI Group

Check and verify all required documentation before issuing Hospital and HCI badges to the Go-Live team.
Conduct daily meetings with Hospital Management staff and the Go-Live team to determine the major issues of the day and how to minimize and or alleviate them for the next shift.
Make regular rounds in every department to ensure that the Go-live team is demonstrating the core goals and values as well proficiency and knowledge in their assigned fields.
Read and evaluate daily feedback from Charge Nurses and other members of the Hospital Management team to help determine the effectiveness and learning curve of the staff.
Liaison between Command Center,Nurses and Physicians to confront any technical and critical issues that may require immediate attention outside the scope of the Consultants.
Make necessary adjustments on the schedule based on the need or recommendation of the Hospital Management Team

Zone Captain/Team Lead

HealthcareIS

Provided expert elbow training and support to specialty physician with the system navigation, feature functions and capabilities.
Provided nursing and ancillary staff to further support the end-user efficiency. 
Participated in system test to determine and ticket broke/fix items. 
Make rounds between ICU ,Step-Down Unit and other areas and assist both physicians and nurses with any log in issues as well as documentation.
Assist Physician with Orders ,Discharges and Reconciliations.
My duties also included elbow Support for physician, clinical and ancillary staff with system navigation during CPOE Go-live
Recognizing and reporting system glitches and testing analysis for resolution. 
Escalate issues to the command center using issue ticket.

Soarian IT Consultant

Supported the front desk in Scheduling, Canceling, and Rescheduling patients for appointments. 
Help staff manage hospital stays for pre-admission through to discharge. 
Assisting end-user to view and update current information on the patient.. 
Supporting faculty in the work-queues for follow-up on missing or inconsistent data. 
Facilitate the use of technology by the end-user and to ensure that the software system is performing at its highest performance level. 
Supporting the end users during go-live by providing on-site support, working on issues and elevating appropriate issues.

Team Lead

Provide workflow education for Physicians and Nurses in CPOE
Providing elbow to elbow support to RN's,PA's, and other members of staff
Support Nurses when administering Meds on the MAR
Assist Nurses in documenting  results on the flowsheet
Support in completing task from the worklist
Assist Nurses with document LDA as well as to add and remove LDA's
Support nurses to create and document on Care Plan
Escalate issues to the command center using priority level tickets.

EPIC Consultant

Provide workflow education for Physicians and Nurses in CPOE
Providing elbow to elbow support to RN's,PA's, and other members of staff
Providing support to Nurses on how to begin and end Blood Transfusion and Administration.
Assist Nurses in documenting  results on the flowsheet
Support Nurses in completing task from the worklist
Assist Nurses with document LDA as well as to add and remove LDA's
Support in identifying how to view film result
Escalate issues to the command center using priority level tickets.

Ettain group

Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the help-desk tracking software

Command Center/Help Desk

I have an extensive background in EMR Implementation and end user support. I am an industrious  and self-motivated individual. I thrive on challenges and have a keen insight into the needs and opinions of others  
• Fields of concentration: Epic ClinDoc Credential Trainer, EpicCare Inpatient, EpicCare Ambulatory, ClinDoc/Orders, Command Center.

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