Warner Bros. Discovery

Director, Flex Talent - EMEA and APAC

Manager - People and Culture - Contingent Workforce 

Transport for London

Contingent Workforce Manager accountable for delivery of TfL's Managed Service Provider (MSP) for contingent labour across TfL and driving adoption across the GLA Group including large teams in IT and engineering to support London Underground projects. Recently, focus on MSP, Furlough and Covid return.

Themes: manage HR team of 11 Recruitment Business Partners, £830m tender drafting and specification, evaluation, implementation and delivery; developing in-house contract support team; Agency Workers Regulations; IR35; workforce conduct, employment tribunals and employee relations, legal counsel liaison; fostering partnership working with MSP to achieve delivery against KPI's and strategic plan. . My focus has been on improving stakeholder engagement and a high quality service for managers.

Led the vision, drafting, selection and implementation of the UK’s largest tender during 2018-2021, awarding to Reed as MSP in April 2021 to increase quality of CV and delivery and save £24m over 4 years. This has included technical project management of the new Vendor Management System (VMS), extensive planning, stakeholder and supplier management.

Pioneered IR35 tax implementation for independent contractors at TfL giving presentations to banking and pharmaceutical sectors, public bodies and SIA industry conferences. Received industry 'Game Changer' recognition 2019.

Accountable for day to day operational delivery of contingent labour talent acquisition across disciplines at TfL, MSP performance and MSP onsite team. 

I led on the Mayor of London’s first HR collaborative project (contingent labour) and brought together contingent labour managers from City Hall, London Fire Brigade and Metropolitan Police to adopt one MSP programme to deliver for London. I believe in fostering confidence and trust. 

Extra role: In addition to Contingent Labour Manager, as part of the TfL Recruitment management team, I volunteered to cover a second role 2016 to 2018 as TfL Redeployment Manager

Contingent Workforce Manager

Recruitment Team Leader - Permanent Recruitment and Contingent Workforce. HR Services
Contingent Workforce: Line manager of 9 Recruitment Consultants and Coordinators, setting objectives, managing performance. Responsible for agency account management maintaining effective relationships with HR Business Partners (HRBP), senior management and line managers across TfL. Acted as deputy Recruitment Manager for Contingent Labour and assisted in the delivery of the first generation Master Vendor (Hays) contract. 

Permanent Recruitment: Line manager of 8 Recruitment Consultants and Coordinators delivering the majority of recruitment below £70k at TfL. Management of RPO for volume recruitment, DBS checks, legal and commercial decisions and contingent labour.

Managed a cultural change away from ‘close monitoring’ and ‘process’ to one of customer experience, responsiveness and personal accountability through empowerment, developing trust and up-skilling Consultants and Coordinators.  Project managed Taleo ATS major system design and enhancement. 

Achievements:
•	Managed delivery and budget for major RPO for high volume recruitment to budget
•	Team consistently met time to offer targets below 12 weeks and customer satisfaction

Recruitment Team Leader

Deliver end-to-end recruitment cycle, management of direct hire, contingent and some retained agency/search and senior appointments for London Underground, exceeded time to hire with an average of 8-9 weeks and achieved high customer satisfaction ratings. Managed complex and challenging assessment centres for HR, Strategy and Civil Engineering including telephone interviewing, assessment centres, psychometrics. Supervised new in-house recruitment team after acquisition of Metronet Rail by TfL.

Recruitment Consultant

Royal Horticultural Society

Responsible for all recruitment nationally across seven gardens and sites for 1000 staff including Chelsea and Hampton Court Flower Show. Two direct reports. Projects: Launched first online recruitment website, HR Recruitment handbook and delivered training for recruiting managers. Generalist HR Manager for small garden, managed sickness absence reviews.

National Recruitment Manager

Nestlé UK

Recruitment portfolio including sales and marketing professionals, graduates, chocolate buyers, factory production, pet food. Competency-based interviewing, group exercises, psychometrics.

Recruitment Specialist

British Airways (Hudson)

Volume recruitment assessing including competency-based interviews, group exercises and psychometrics for cabin crew and BA flight managers. Led large-scale assessment events.

Assessor- cabin crew

I get a real buzz with the contingent workforce mix of HR, commercial agreements, delivery and the legal environment. Chartered FCIPD, CCWP HR manager known for Managed Service Provider (MSP) strategic contingent talent management and operational delivery.  Experienced in managing recruitment teams, tendering, implementation and delivery through MSP's.

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