Management Concepts

Human Capital Advisory Services Coordinator

Instructional Designer III

Claim Central Consolidated

Perform continuous evaluations of content and plans in order to enhance delivery and improve effectiveness. Target diverse learning modalities in development of new course content and training programs. Schedule and train in class and online courses to increase learning opportunities. Gather and organize supplementary material to support structured lessons.

Learning & Development Specialist

Security First Insurance

Developed the design, development, and deployment of blended learning programs for the Claims Department. Worked with the Claims Compliance & Training team to create, update, and deploy course materials. Designed learning solutions utilizing multiple delivery and distribution channels including traditional Instructor-Led Training, e-learning, videos, webinars, and other media using instructional design methodologies.

Instructional Designer

Maintained updated curriculum database and training records. Provided train- the-trainer sessions for internal SMEs. Worked with corporate personnel to identify specific areas where training was needed. Organized and facilitated existing training programs and classes.

Instructional Program Coordinator

Created and maintained communications across internal systems and marketing channels. Assisted with the development of marketing and communications strategies and provided support during system and campaign development. Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Integrated Marketing Specialist

Learned key characteristics and knowledge of various departments within the company. Performed tasks to educate myself regarding departmental projects and responsibilities.

Professional Apprentice

Stetson University

Collaboratively assisted in organizing schedules and proper filing of proprietary documents. Provided faculty members with needed resources and hard copies of classroom examination papers. Delivered confidential university information to offices and individuals as requested by administrators.

Departmental Assistant

Elite Global Events

Organized and researched sponsor’s information for two events we coordinated.
• Amigos for Kids - Domino Night, Miami, FL
• United States Hispanic Chamber of Commerce - 2013 National Convention, Chicago, IL
Updated the sponsorship spreadsheet for the USHCC 2013 National Convention, making sure that the sponsor’s benefits would be met at the convention. Requested logos and ads from sponsors to include in both event’s program books and signages.

Summer Intern

AAdvantage Insurance/ Sunrise Group

Translated insurance policies and terms to clients that didn’t speak English. Helped with ideas to market the insurance agency. Learned about the insurance industry. Worked with international diplomats when assisting The Sunrise Group with their insureds.

Summer Internship (Assistant CSR)

Surf and Snow Magazine

Helped update their Twitter and Facebook social media pages. Stayed informed with current events involving surfing and snowboarding. Helped market the website to attract more visitors.

Social Media Director/ Internship

Experienced Instructional Designer with a demonstrated history of working in the insurance industry. Skilled in Adobe Captivate, project management, integrated marketing, and event management.

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