Colin Taylor's Linkedin Analytics

Independent Contact Center Consultancy and Customer Experience (CX) Advisory services. Recognized as a leading contact center, inside sales and CX expert, Colin has received 30 Awards for Excellence in Contact Center Operations and Management on two continents. Colin was recognized at #5 in a global ranking of the Customer Service 100, Top 15 and Top 50 Customer Experience Influencers, Top 16 Contact Center Tweeters to follow, Top 50 Customer Service Blogs and Websites for business and more. Colin's a leader in the industry; a founder and past chair of the Contact/Call Center Council, a past Director of the CMA, senior judge for Canadian call/contact center awards, a judge for call/contact center/cx awards, judge for international cx/call center & contact center awards in the US, Asia, the UK. Colin led Taylor Reach to success in contact center and customer experience consulting. Colin worked with Fortune 500 clients on four continents and helped organizations including; lululemon, Mercedes-Benz, Nike, Fortis BC, Fender, Caterpillar, Republic Services, HBC, TD Bank, Carter's, Arc'teryx, The New York Times, the NBA, Aldo, ATB, Lung Association, Canadian Cancer Society, Red Cross, and the Governments of Canada, Dubai, Province of Ontario, State of Michigan, and the municipal governments of Toronto, Region of Peel, and Cuyahoga County. An experienced senior executive, Colin also built a contact center BPO from $1 to $60 million. Colin is comfortable developing strategy and leading successful teams, and business relationships(selling half a billion dollars of BPO and contact center services). An author and a frequent international speaker on customer service, contact centers, cx, operational transformation, CRM, sales, and team building. Specialties: CX and contact center consulting, inside sales, audits, benchmarking, center design, build, operational methodologies, customer experience, customer satisfaction, site selection, technology assessment, and technology acquisition. outsourcing assessment, and selection.