Collin Designs LLC

Creative designer with over 8 years of experience working with agencies and product-based companies.
Proficient across multiple design disciplines, including graphic design, branding, UI/UX design, interaction design, print, and advertising!
Designed various large-scale billboards, trade show booths, poster advertising and much more for various clients over the years.
Developed products, created websites, and shot product photography for startups, and various ecommerce companies alike! 

Experiencing working with teams using an Agile Project management structure

Consulted with CEO’s, Marketing Directors, and Creative directors on new brand strategies, and creative vision for companies, including new messaging, new design styles, new marketing strategies, and new paid advertising!

Creative Director

Indeed Flex

Handling customer technical support cases through phone and email submission

Evaluating system potential through assessing the compatibility of new programs with existing programs

Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations
components

Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action

Maintain client confidence by keeping their information confidential

Preparing reference material for users by drafting operation instructions

Lead training on MSP Client workflows, systems and procedures

Senior Operations Specialist

Operations Specialist II

Concentrix

Social media ticket support for the GSI line of business working at Meta.

Handled support tickets from start to finish escalating when necessary to proper teams to find the solution for our clients

Ran reports for casework for agents that were out of the office so the team could respond promptly so cases were not stuck waiting for response 

Offer support and guidance on case work for fellow staff to enhance our team's overall helpfulness and case resolution rate.

Hitting Key KPIs and utilizing feedback from weekly one on ones with management

Tracking case work, and escalations through Google Sheets, and Microsoft Excel 

Analyzing workflow effectiveness, and developing strategies to best support issues

Showcasing :

 Knowledge of the Google Professional suite, and Microsoft Office

Communication skills , Team developmental skills, and Custom Success Skills , Data analysis , Data reporting , Data Visualization

Tech support @ Meta

GO! CALENDARS

Managed Facebook and Instagram accounts, engaging with customers, converted sales, and built lasting relationships with new and outstanding customers.
Managed back-end website data sales/return analytics and processes. 
Collaborated with our marketing team, product planning, accounting, and inventory to complete customer transactions, and manage any sales issues. 
Studied and completed data spreadsheets on order history, and inventory management for the marketing and sales teams. Utilized SQL Knowledge to gather data for reports and E-Commerce support tickets.

Managed and analyze KPIs and hit corporate metrics for case handling, and customer satisfaction

Collaborated w/teams on Agile Development Projects for our E Commerce operations, and social media communications.

Communication skills , Team developmental skills, and Custom Success Skills , Data analysis , Data reporting , Data Visualization

Operations Specialist

Phaser Marketing

Graphic Designer

UYU 

Community Manager

Electronic Gamers League

Advertising Designer

EsportsNation, LLC.

Event / Content Designer

Designer w/9 years of experience in graphic design

Adobe Creative Suite 
Figma
Wix
Webflow
Advertising
Marketing
Print

Taplio

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