Word Warrior, Inc. 

Two-time award-winning, internationally published freelance journalist, author, and business writer. 
15 years of experience writing and editing for small business owners, newspapers, and magazines. 
Award-winning opinion article on social injustice featured in The Voice, Britain's only Black National newspaper in June 2020.
Independent author and screenwriter; main genres are romantic dramedies and suspense thrillers.

Author | Business Writer 

Bridgestone Americas

•	Provides account management support to dealers and acts as a liaison for internal sales representatives. 
•	Monitors order management process to ensure timely delivery of shipments. 
•	Conducts demonstrations and provides regular feedback and ideas for process improvement. 
•	Promotes new product and software launches to increase speed to market. 
•	Utilizes SAP and Salesforce as well as internal customer portals.

Customer Service Representative 

PreSales Academy

Completed 100+ Hours of PreSales-specific training:

● Conducted technical and business discovery
● Presented custom and value-focused demos using Salesforce Sales Cloud
● Learned PreSales best practices (demos, storytelling, objection handling, etc.)
● Gained foundational technical skills in CRMs, APIs, and Cloud Services
● Received expert coaching and mentorship from PreSales professionals

PreSales Academy Graduate 

Cummins Inc.

•	Coordinated order management process and analytical support for assigned accounts; by way of special pricing discounts, change order & cancellation processing, and invoicing/credit memos. 
•	Collaborated with production, product management, planning, and materials teams to ensure prompt and accurate delivery. 
•	Utilized quick thinking and technical expertise to identify system issues and provided resolutions. 
•	Identified a system error and executed a map to reroute data to flow to the correct account preventing stops in order flow which saved the company time and money.  
•	Accomplished personal and professional goals and was recognized for exceptional customer service every year within the company.

Customer Support Analyst

Empyrean

•	Answered inbound calls to assist clients with their employee health benefits package questions.  
•	Processed modification requests for clients’ life events. 
•	Utilized empathy and problem-solving skills for clients’ experiencing personal loss.  
•	Contacted insurance companies on clients’ behalf to ensure they receive accurate benefits information.

Client Services Representative

Berry Global, Inc.

•   Managed incoming calls and order management lifecycle from order processing to delivery. 
•   Collaborated with product management and scheduling to allocate products to customers.  
•   Initiated requests for CIOs and return authorizations, to resolve shipping and billing discrepancies.
•   Utilized critical thinking, analytical skills, and a sense of urgency when locating lost or missing shipments.

Customer Service Representative

Results-Driven Supply Chain Customer Support Professional | Certified Lean Six Sigma Green Belt | Data Analytics Aspirant | Google Analytics Certified | PreSales Academy Graduate

I'm have six years of customer-facing experience in the supply chain automotive industry. I'm currently taking coursework to sit for the Comptia Security + certification in the spring. 

My hope is to make the transition to a cybersecurity analyst role. I have order management, logistics, EDI, and demand  planning experience. I have 6 months of data analytics experience mainly in excel. 

I hold certifications in Presales Engineering, Google Data Analytics, and I'm a Lean Six Sigma Black Belt.

Taplio

Kenesha C.'s Linkedin Analytics

Kenesha C.

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Kenesha C.'s Linkedin Analytics

Kenesha C.

Want to drive more opportunities from LinkedIn?

Kenesha C.'s Linkedin Analytics