Surv Triangle

Community Manager

ProLogic HR

- Oversees sales operations, strategy, and performance
- Ensures partners expand their return on investment via relationship management and service enhancements
- Predictive Index expert; equipping partners to build teams with stewardship in mind
- Leads recruiting projects to maximize resources, skillsets, and organizational vision

VP, Business Development & Client Success

LoanWell

Account Executive

- Sourced $1.1M+ in qualified leads, resulting in the growth of company clientele by 33% (in 2022).
- Cultivated authentic relationships with prospects that develop into qualified leads.
- Identified and pursued organizational partnerships to increase product efficacy and pipeline growth.
- Developed inbound and outbound email templates for the sales department, easing operational friction and increasing sales cycle efficiency. 
- Strategized for and lead discovery calls with C-suite stakeholders to further qualify leads.
- Drafted clear, concise contract proposals and SOWs to reduce the sales lifecycle and increase closings.
- Developed procedures within the sales department to streamline resources and shorten sales lifecycles.
- Collaborated with leadership in market research to identify vertical growth and industry development to innovate product development.

Business Development Representative

Christ Central Church

- Oversaw and forecasted a budget of $50,000+
- Spearheaded the continual growth and management of clientele. Utilized tools (Asana, Slack, MailChimp, Google applications, social media applications, and SurveyMonkey) to adjust to 1100% clientele growth, building communication strategies that result in increased client awareness and fostered client loyalty. 
- Identified KPIs (client complaints, client satisfaction, budget variance, line items, cost performance index, resource capacity, and resource conflict YOY) resulting in the streamlining and efficiency of product offerings and execution.
- Actively recruited, built, and led a growing team. Developed hiring criteria, applications, and interview processes resulting in healthy internal culture dynamics, increased productivity, and team equity.
- Founded the Central Youth College Program, which identified opportunities for college students to develop leadership and community engagement skills.
- Collaborated with supervisors to synthesize broader organizational goals amongst team and clients, resulting in clarity amongst team members and clientele.
- Initiated leadership development for staff and volunteers creating occupational confidence, increased equity, and internal cultural growth.
- Built relationships with local non-profits to identify opportunities for clients and team members to engage in community development, resulting in greater cultural awareness and increased community ownership.

Youth Ministry Director

TrustLarry Real Estate

- Data-farmed market trends increasing the efficacy of localized marketing strategies.
- Oversaw spec house construction advocating on behalf of clients.
- Coordinated the preparation of new listings (from $500,000 to $40,000,000) resulting in peak sale value (increasing sale value by 5% to 20%).

Field Operations Manager

Seven Rivers Church

- Managed the growth of clientele. Utilized communication tools (text marketing, email marketing, and Outlook), increased product offerings, and budget forecasted increasing the productivity and
efficiency of organizational resources.
- Oversaw the recruiting, interviewing, and hiring of college students for Seven Rivers College Program. Identified quality candidates to increase program productivity and create spaces for college students to develop leadership skills.
- Founded the High School Leadership Team. Presented leadership materials and insight leading to the empowerment of students and growth of community equity.

Student Ministry Resident

Seven Rivers Christian School

- Implemented leadership and talent development initiatives resulting in player equity and growth.
- Curated practice schedule with the intent to challenge and sharpen player skill and team culture.
- Invested in players' wellbeing off the field to ensure overall health and development.

Assistant Boy's Varsity Soccer Coach

- Educated students in Biblical comprehension, engaged in theological discussion, and addressed cultural issues. 
- Formed lesson plans, wrote exams, communicated with parents, and created quarterly goals, offering clarity to students, parents, and overal educational direction.

7th Grade Teacher

Wildwood Church PCA

- Coordinated a team of volunteers and staff to serve and mentor youth in Tallahassee proper.
- Developed mentorship and program curriculum, resulting in the mental, emotional, social, and spiritual health of male students.
- Organized, led, and executed domestic and international service projects to mobilize local high schools in global equity, leadership development, and cultural awareness.

Youth Ministry Intern

Florida Department of Environmental Protection

- Worked alongside the Director of Safety and Accessibility to organize incident reports and cultivate relevant data for safety improvement. 
- Assisted in the implementation and expansion of ADA guidelines to maximize and develop accessibility in Florida's state parks.

OPS Program Assistant

Chick-fil-A-Franchise

Supported and enhanced the customer experience.

Customer Service Specialist

Throughout my career, I have been driven by a passion for building and leading teams to achieve extraordinary results. From my early days as a Youth Ministry Director at Christ Central Church, where I spearheaded client growth and built a thriving team, to my current role as Operations Manager at Surv Triangle, I have honed my skills in organizational and people operations.

What sets me apart as a leader is my charismatic, passionate, and empathetic approach. I take the time to understand each team member's strengths and weaknesses, curating opportunities for growth and success. I have a proven track record of building and equipping teams that exceed expectations, and I am not afraid to roll up my sleeves and get in the mud. From writing sequences and executing marketing campaigns to organizing trainings and cold calling alongside my teams, I am committed to promoting scalability and efficiency within operations.

#PeopleOps #TeamBuilder #HR #ClientSuccess #Leadership #MissionForward #ResultsDriven

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Connor Puckett's Linkedin Analytics

Connor Puckett

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Connor Puckett's Linkedin Analytics