Velcro Companies

Director, eCommerce

Manager Digital and E-Commerce

CJI Collectibles

Maintain P & L and budgeting accountability. Develop and implement strategic and tactical plans. Supervise, train, and motivate a full-time and temporary work force of up to 40 employees. Direct daily shipping, receiving, packaging, distribution, and inventory management operations at a 6,000-sq.ft. warehouse.

Manage on-line sales through Amazon, eBay, Wal-Mart, company website, and partner websites. Interact and negotiate with 100+ global vendors, manufacturers, wholesalers, and licensees. Source, procure, and stock over 5,000 SKU items, defining product mix, and rotating 50% of product portfolio each year. Perform market and trend analysis to identify new business opportunities and obtain best selling product lines. Maintain a 98% rating on Amazon for over 100,000 orders. Ensure 24-hour turnaround, on-time delivery, and total customer satisfaction. Oversee web traffic building programs including development of product descriptions, web content, SEO keywords, Google AdWords, and pay per click campaigns.

Coordinate development of promotional, trade show, and marketing materials. Update and maintain customer / contact database. Utilize Microsoft Office, Word, Excel, PowerPoint, Sage 50, and Peachtree software applications. Consistently achieved or exceeded goals and performance expectations.

Director of Operations

Drivetech Inc

Procured hardware, software, parts, and accessories for a leading IT infrastructure firm. Created and managed all purchase orders. Sourced and qualified vendors based on price, quality, and availability. Negotiated with vendors to obtain optimal pricing and terms. Ensured materials, equipment and staffing schedules meet promised delivery dates and budget goals. Effectively managed logistics and distribution operations to achieve high on-time delivery rate and minimize freight costs. Entered purchase orders, vendor invoices, and sales invoices into proprietary database and accounting system.

Purchasing Manager

California Gold, Inc.

Purchased a broad range of materials and components for high-end, high quality, custom framing projects. Supported key clients including QVC, Home Shopping Network, Score Board, Sony, Universal Music Group, Photo File, the RIAA. Played a key role in product development and design, project management, production scheduling. Ensured best quality, profitability, timely delivery, and customer satisfaction while minimizing costs.

19+ years in online sales and operations management. I’ve worked in the Ecommerce, IT, and entertainment memorabilia manufacturing industries, responsible for budgets from $75,000 to over $5 million. Led and coordinated the efforts of teams from 2 to over 40 stakeholders. My skills include:

Operations Management
E-Commerce
Internet Sales & Marketing
P&L, Budgeting and Reporting
Customer Service & Support
Team Building & Training
Purchasing & Supply Chain Management
Product Line Management
New Product Launches
Logistics & Distribution


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