Freedom Mortgage

•	Certified to deliver instructor-led training (ILT) and onboarding new call center agents using various learning methodologies, media, and materials.
•	Facilitate online training courses and support call center servicing agents in Practical Application Training on live calls.
•	Evaluate training effectiveness and report outcomes to stakeholders.
•	Demonstrate effective instructional techniques and classroom management skills.
•	Established and maintained effective working relationships with stakeholders and learners.

Senior Corporate Trainer

CLMC, Inc.

As a versatile freelance professional, I seamlessly blend the roles of an experienced Editor, Operations Specialist, and Training Consultant. With a keen eye for detail and a passion for clear communication, I deliver impeccable editorial support, enhancing content quality and impact. Additionally, I bring my expertise in optimizing operational processes, leveraging technology, and creating training programs that empower organizations to thrive. My ability to wear multiple hats, adapt to diverse environments, and consistently exceed expectations ensures that I contribute effectively to projects and help clients achieve their goals.

Training And Development Consultant

Genpact

•	Spearheaded a comprehensive training program for sixty-two processes organized into three phases, meeting a tight 90-day deadline. Developed detailed PowerPoint presentations utilizing SME videos and SOPs, mastering and documenting tasks through dedicated self-study.
•	Completed advanced process training for check verification and signature validation, achieving a perfect 100% score on the final assessment, and setting a benchmark for future training development.
•	Certified in Lending Foundational Training, facilitating new hire sessions and supporting onboarding, ensuring a smooth integration into the team.

Assistant Manager Training

Ocwen Financial Corporation - US

•	Developed and led a blended learning sales training and coaching program for newly onboarded loan originators which improved loan file quality, and reduced ramp-up time to production from 6 months to 90 days, leading to an increase of new originations of 5%.
•	Designed a comprehensive “Playbook” that standardized processes for an 80-member loan processing team, increasing efficiency, enhancing customer contact, and elevating the Net Promoter Score multiple points.
•	Integrated real-time regulatory updates into coaching and training platforms, ensuring continuous compliance and adherence in the loan origination process.

Learning Manager

Corporate Sales Trainer

First Republic Bank

•	Contributed to the bank’s growth and profitability by collaborating with and supporting eight (8) Relationship Managers (RMs) in efficiently and accurately processing jumbo (non-conforming) and conforming loans, improving turnaround times from 90 days to under 30 days.
•	Educated RMs on loan packaging and agency guidelines, streamlining loan onboarding and closing processes, ensuring full regulatory compliance and superior client experience.
•	Trained new specialists in system navigation and loan delivery best practices, facilitating their onboarding, and providing ongoing support to boost efficiency.

Sr. Loan Specialist

Hamilton Group Funding, Inc.

•	Served as a liaison to loan processors across multi-state branches, providing expert guidance and support on operational processes to both loan processors and branch managers. 
•	Functioned as a business consultant to branch managers, visiting branches to conduct operational reviews. Provided detailed written observations and recommendations focused on performance and process improvements to enhance efficiency and drive operational success.
•	Led a team of nine processors in processing FHA, VA, Conventional, 203K, foreign national, and jumbo loan products.
•	Developed and maintained a comprehensive reference library, using IT solutions to automate processes and enhance operational efficiency.
•	Implemented targeted training initiatives and a quality loan performance plan, reducing loan conditions from thirty-five to under ten, significantly improving loan quality and operational effectiveness.

Processing Support Manager

CoreLogic

Supervised and mentored a 6-member team in post-purchase underwriting for residential loans, specifically for Fannie Mae (FNMA), ensuring compliance with project requirements and agency standards.
•	Provided onboarding training for new underwriters, ensuring they understood processes, procedures, and reporting requirements.
•	Conducted due diligence underwriting (pre-fund and post-purchase), QC reviews, and data capture for clients, including private mortgage insurers, major banks, and FNMA, adhering to all agency and project requirements and meeting quality metrics and quotas.
•	Implemented a remediation training plan for underperforming underwriters, resulting in improved performance without staff turnover.
•	Introduced a comprehensive reference manual for underwriters, reducing ramp-up time by several weeks and serving as a key resource for new hire training.
•	Acted as Subject Matter Expert in contract variances, project approvals, and agency Special Feature Codes, contributing to a high review ranking of 95% and above.

Due Diligence Team Lead

I’m a trainer that can do more than train.  I can lead, influence and inspire others.

With over 25 years of expertise in training, operations, and mortgage lending, I specialize in developing impactful training programs, optimizing processes, and driving performance improvement. My career spans roles in leadership, training, and operations, where I’ve successfully implemented comprehensive programs, operational efficiency, and ensured regulatory compliance.

I excel at leveraging technology and creating effective materials to support organizational goals. Known for my strategic problem-solving, adaptability, and dedication to fostering growth, I’ve consistently delivered results through mentoring new hires, conducting operational reviews, and providing exceptional customer service.

Passionate about driving continuous improvement and achieving excellence, I thrive in dynamic environments and am committed to contributing to organizational success through innovative solutions and strong leadership.

Taplio

Consuelo Lomeli-McAloon's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Consuelo Lomeli-McAloon's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Consuelo Lomeli-McAloon's Linkedin Analytics