UnitedHealth Group

Business Analyst

Vyaire Medical

Analyst, Application Design & Development. Respiratory Solutions.

ACROSS THE WORLD ADOPTIONS

Regularly conduct in-depth research regarding national and international requirements as
well as provide constant communication and support to adoptive families. Develop teams of
facilitators across Colombia and Mexico and support documentation training and processes
to obtain accreditation.; Led accreditation process for agency in Colombia, Mexico and Honduras and coordinated
between attorneys and facilitators, including travel, payments and expenses.

** Provide information, support and documentation to prospective adoptive parents.

** Provide support on data validation for new software and provide on-line backup support
(Carbonite)

** Create mailing lists for massive email communications using SalesForce and SAM and
generate client reports.

** Regularly communicate with USCIS, Department of State, Consulates, US Embassies and
Child Protection institutions.

Program Director/Adoption Consultant

CENTRAL UNIVERSITY

Played a pivotal role as liaison between end-users and product development, engineers and
software providers and issued product fixes into the knowledge database. Communicated with
end users to determine functional needs and negotiated support with software provider and
trained six IT support personnel as well as end users on features and functionality of
ERP.

Key Contributions:

** Spearheaded the transfer of applications from test environment into production in
collaboration with end users and IT staff.

** Increased productivity and end-user satisfaction with software by improving quality,
functionality and reliability of program.

ERP Coordinator

MULTIPLE COMPANIES

Utilized outstanding communication and customer service to continually provide client
satisfaction, determine support requirements and provide training to users and consultants
in wide range of products. Developed complex programming and development solutions and
implemented user-friendly platforms, resulting in repeat business and commendations from
clients. 

Key Contributions: 

** Ensured network security by creating and monitoring user access to all applications

** Performed user requirements analysis for new projects, resulting in better
functionalities and increased satisfaction.

** Designed data integrity control measures for use in Colombian Agricultural Exchange
(BNA).

** Implemented ERP modules in industries such as Food Service, Education, Health,
Manufacturing and Governmental and trained end users and consultants in software
functionalities.

** Consistently recognized as preferred consultant for communicating end-user
functionality requirements and designing reports.

Software Manager/Development Coordinator/Consultant

Sr Business Analyst with track record of success in providing world class customer service to end-users in technical support roles. Customer satisfaction-driven IT professional with over fifteen years of success in providing comprehensive end-user support and consultation. Well-rounded technical expert consistently recognized as an outstanding trainer and communicator, with the ability to translate user issues to solutions while ensuring best in class service. Organized and efficient with years of experience detailing complex and crucial policies and procedures and maintaining compliance in strictly regulated environments.

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