Alation

Responsible for Alation's consulting services in EMEA, driving exceptional customer experiences and maximizing value delivery.

Senior Manager EMEA Professional Services

Salesforce

The Solutions Consultants team is a post-sales team specialised in marketing Data & Analytics, part of the Professional Services EMEA organisation.

- Successfully transformed proof-of-concept (POC) engagements into multi-year license and service deals for key Marketing Cloud clients, significantly increasing recurring revenue and client retention.
- Partnered with sales teams to shape ad-hoc service offerings tailored to strategic clients, resulting in enhanced client satisfaction and loyalty.
- Managed the performance and growth of a team of six highly skilled Solutions Consultants, responsible for capacity planning, demand forecasting, and prioritization. Achieved high Customer Satisfaction (CSAT) scores and drove exceptional team performance.
- Redesigned the skills development paths in conjunction with the Marketing Cloud global practice, ensuring smoother integration and alignment of training programs.
- Redesigned on-boarding and off-boarding processes for the Professional Services teams, facilitating smooth transitions during Datorama's global expansion.
- Drove cross-team global programs focused on standardizing implementation projects, improving efficiency from the discovery phase to QA and delivery milestones.
- Successfully facilitated critical client escalations, utilizing strong communication and empathy to resolve issues and maintain positive client relationships.

Senior Manager, Solutions Consultants, EMEA

Improve Digital

Improve Digital is an ad monetization platform for video, web and mobile publishers. 

- Built the Technical Solutions practice by designing and implementing the strategic merge between the Platform Integrations and Technical Solutions teams, resulting in measurable improvements, including a 45% reduction in support tickets.
- Drove performance and growth of an international team of seven Technology Consultants, achieving exceptional results in service delivery and team productivity.
- Assessed and integrated teams of technology specialists post-company acquisitions, ensuring smooth transitions and alignment with organisational goals.
- Led the productisation of solutions for third-party systems integrations, resulting in enhanced product offerings and increased market competitiveness.
- Member of the company GDPR compliance task force, working closely with the C-Suite to ensure adherence to data protection regulations and best practices.
- Drove cross-team global programs focused on standardising implementation projects, improving efficiency from the discovery phase to QA and delivery milestones.

Director, Platform Integrations & Technical Solutions

Senior Platform Integration Specialist

Criteo

Team Enablement & Culture Development:
Responsible for fostering the enablement and team culture of a group of five Technical Solutions Engineers, reporting directly to the Head of Solutions Engineering. Implemented initiatives that boosted team morale and productivity, resulting in improved performance and employee retention.

Integration Leadership & Technical Expertise:
Served as an individual contributor overseeing the integration of approximately 30 advertisers per week and managing over 100 live advertisers across the UK, Netherlands, Italy, France, Germany, and Brazil. Managed the end-to-end integration process, enhancing efficiency and reducing time-to-market through the development of internal tools. Recognized as the primary point of contact for advertisers, consistently resolving technical queries and maintaining high client satisfaction.

Business Development & Strategic Partnerships: Drove business development by partnering with Sales Managers throughout the pre-sale process, accurately estimating challenges and identifying opportunities. Contributed to strategic decision-making that increased conversion rates and strengthened client relationships.

Senior Technical Solutions Engineer

Lowe and Partners Worldwide

- Successfully managed and delivered creative digital projects by controlling project scope, schedules, and resources, ensuring timely delivery and alignment with business objectives. Provided regular stakeholder updates, fostering transparency and trust.
- Identified resourcing risks and proactively recruited external contractors to ensure project milestones and objectives were met, optimizing resource allocation and maintaining project momentum.
- Directly managed a team of two, delivering projects for integrated marketing services across creative, media, and digital accounts for high-profile clients such as Q8, Lottomatica, CCSVI, Mibac, and Settesoli. Drove client satisfaction and project success through effective leadership and execution.
- Led a project for CCSVI (a nonprofit association for Multiple Sclerosis) with a minimal budget of €400, achieving 30,000 views from 110 countries. The "URL Story" project was recognized for its innovation and was nominated for the Cannes Lions shortlist in 2011, enhancing the organization's reputation and reach.

Technical Project Manager

Saatchi & Saatchi Interactive

- Led the successful delivery of creative digital projects for high-profile clients across various verticals, enhancing brand visibility and driving client success through innovative digital solutions.
- Designed and developed comprehensive front-end, back-end, and database architectures, ensuring robust and scalable digital platforms that meet client requirements and industry standards.
- Reviewed and implemented quality control procedures to ensure project deliverables met the highest standards of excellence, resulting in improved client satisfaction and reduced error rates.
- Won the Silver ADCI Award in 2009 for the "ENEL Contemporary Blog" project, demonstrating exceptional creativity and technical expertise that garnered industry recognition and elevated client reputation.

Web Application Developer

Professional Services leader with 15+ year experience in driving exceptional customer experiences and maximising value delivery within the technology sector. Skilled in leading cross-functional teams to ensure that the technology solutions exceed customer expectations. High-energy, hands-on professional, I strive for processes and services simplification, and for cross-teams collaboration. 

Worked with clients across FMCG, retail, entertainment, financial services. 

Specialties: Professional Services, Stakeholder Management, Data Strategy and Governance, Thought Leadership, Change and Transformation, Creative Problem Solving.

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