Dell Technologies

•	Lead the Change Management team, responsible for developing and executing Change Management strategies to support adoption of Global Operations’ Digital Transformation Strategy 
•	Manage stakeholder relationships with counterparts in the Transformation Office, Supply Chain, HR, and Learning and Development teams to accelerate adoption of new technologies and processes 
•	Develop the strategic plan, operating model and processes, governance, and stakeholder engagement strategies to meet business objectives and adoption goals.

Change Management Director, Global Operations

•	Led the Risk and Resilience team responsible for global supply chain security, resilience, business continuity and risk management strategies and capabilities for Dell's supply chain 
•	Established an Agile (scrum) operating model for the team, managing a team of 12 direct reports and leading the agile team as Product Owner 
•	Led cross-functional engagements with Global Operations, Product Group, Security and Resilience office, Government Affairs, Legal, and Communications teams to meet business objectives

Risk and Resilience Director

• Chief of staff and strategic advisor for the VP of Supply Chain Assurance, supporting global supply chain sustainability, security, and risk management strategies, processes and programs
• Conducted strategic analysis on supply chain industry benchmarks and emerging risks
• Programmatic lead for cross-functional strategic initiatives including Dell’s 2030 Social Impact goals and Global Operations’ digital transformation efforts 
• Led internal and external communications, executive communications support, and assets creation

Supply Chain Assurance Strategist

• Led internal and external communications for supply chain sustainability, including customer briefs and speaker in industry group panels
• Authored the first SER Supply Chain Progress Report and created a Supply Chain Virtual Reality tour 
• Conducted business process and data analysis, defining key performance metrics, procedures, and recommendations for governance structures and processes for the SER team
• Supported SER performance management for key supplier in Latin America

Social and Environmental Responsibility (SER) Senior Advisor 

Dell

Designed savings plan for the Global Events commodity with a $2M potential savings opportunity

Intern Graduate Sr. Advisor - General Procurement

Convergys

Developed and established the Learning and Development organization for a new call center operations site
Led the team responsible for training and on-boarding all new employees; approximately 900 employees trained in support of 5 net new client account launches in 1.5 years 
Facilitated the leadership development program, designed for upskilling newly promoted managers on management and leadership skills
Led the L&D processes and project management for the ramp of 5 new client accounts

Learning Services Manager

eSupply

Analyzed operational strategy for e-commerce start-up, focusing primarily on sourcing, fulfillment, and distribution processes. Elaborated KPIs and Quality Control filters to achieve 90% quality target

Project Analyst

Gildan

Established and implemented the Gildan quality system (GQS) for 4 apparel factories in Honduras. ISO 9001 certified auditor

Quality Systems Coordinator

Siemens Healthcare

Internship in the Strategy and Development team. Performed a regional market study for a client, proposing key actions to increase demand and better allocation of Siemens products, and recommendations to improve success lead rate to above 60%

Strategy and Development Intern

Multicultural leader with 15 years of experience designing and implementing business transformation strategies, teams, and management systems in Latin America, Europe, Asia, and USA, in the ICT, BPO, and Apparel organizations.

Passionate about maximizing human potential, building high performing diverse teams, and driving results. 

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