AT&T

Drove Go-To-Market strategies by collaborating with Product, Marketing, and Executive Partners.
Led review of company strategy executing SQL queries to investigate compensation disputes within the B2B org to achieve accurate revenue retention goal resulting in $12M Q2 2023.
Lead, Identify, and develop pipeline within enterprise teams generating over $5M Q1 in business end-to-end opportunities.
Developed in-depth knowledge of company offerings to identify profitable business opportunities to achieve sales strategy resulting in a 43% increase in NPS and 20% in revenue increase MoM.
Proven expertise in Sales, Strategy, and Stakeholder relations.
Conceptualized the planning and execution of business agreements to drive MoM deals resulting in 28% new acquisition.
Built forecasts, MoM projections, and annual projections using project pipeline via SalesForce.

Sr. Sales Business Development Manager

• Lead initiation and planning of customer programs and support Sales through the opportunity stage,
including developing and acquiring processes and capabilities to deliver on customer programs and
projects using CRM.
• Developed and led a team of managers and teammates, including onboarding, performance
management, and coaching.
•Conceptualized KPIs through collaboration decision-making cross-functionally with senior leaders on
integrated program planning of sales strategies implementation resulting in 97% field implementation
Q4 2022.
• Deliver broad-based sales and client support to ensure successful customer implementation and
integration of B2B products boosting performance 32% Q2-Q4 2022.
•B2C/B2B consultation on technical issues, providing prompt and reliable resolution to any identified
problems.
•Execute on the research, development, selection, installation, and maintenance of technology
hardware, software systems, applications, supplies, and related equipment to accomplish business
objectives.

Senior Technical Sales Consultant

• Drove regional logistical supply chain strategy, planning, and analysis to generate new business in
both consumer and commercial markets.
• Developed and led a team of managers and teammates, including onboarding, performance
management, and coaching resulting in 25% MoM performance boost in 2016.
◊ Developed and monitored budgets and forecasts while transforming organizational practices, leading
the strategy of change management in collaboration with the senior leadership team.
◊ Created new SOPs for the talent management program, including employee code of conduct,
attendance policy, and repair/troubleshooting steps.
◊ Supported the company’s vision and commitment to providing comprehensive solutions via
forecasting insights to support Net Promoter Score for clients in sales operations resulting in an 80%
increase.
◊ Influenced turnkey approach to all inquiries, quotes, purchase orders, deliveries, and follow-ups for
future business.

Sales Operations Manager

•	Leader of five award winning locations around the Houston-Metro area
•	Lead a team of sales engagement specialists to develop and execute sales engagement strategies that improve conversion rates, drive revenue growth, and increase customer loyalty globally. 
•	Develop and lead a team of managers and teammates, including hiring, performance management and coaching. 
•	Proven track record of leading high-performing teams meeting sales targets, NPS, growth, and P&L.
•	Progressed 18% of sales consultants into leadership roles across the organization. 
•	Supported company’s vision and commitment to providing comprehensive solutions via budget reporting supporting Net Promoter Score (80% in 2010-2014) for clients in sales operations to build brand loyalty.

Client Success Manager

Strategic Business Development leader, analyst, and change integration specialist. 15 years of total experience utilizing technical expertise to drive global engagements.

- 7 years in conceptualized budget planning
- 10 years in B2B Sales
- 13 years of quota carrying to drive revenue


I have a strong background in strategic implementation, business development, and project management, with certifications in Project Management, an MBA in Business Administration, and a Doctorate in Business Administration. I leverage my expertise in sales forecasting and sales analytics to execute end-to-end solutions that drive meaningful impact. I am passionate about delivering customer success, growing and deepening strategic partnerships, and streamlining processes to achieve optimal organizational growth. I am a resourceful, versatile, and energetic leader, mentor, and motivator, who drives best practices, team building, and continuous process improvement.

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