American Express

Lead software engineering teams to drive program and project delivery for large/complex systems, release management, SDLC process, product backlog management, dependent team coordination. Lead global engineering teams supporting internal systems used for customer value generation and retention platforms used in international markets and at partner sites.

Sr Technical Program Manager

Serving as RTE for Customer Value platform, oversight for 5 scrum teams, responsible for train ceremonies, release management, platform health. In addition I am responsible for leading 2 scrum team that deliver features for the international and partner site systems used in call center for revenue generation and customer retention.

Technical Project Manager/Release Train Engineer

Responsible for driving & leading integrated Agile Scrum teams to deliver $6.5M worth of investment in large complex technology solutions for Credit & Fraud Servicing initiatives. Worked with Agile coach to improve the department's Agile maturity & reporting. Coached business partners to adopt Agile & Scaled Agile Framework practices. Co-lead for department's Program Increments & Big Room Planning. I am Scaled Agile Framework (SAFe) certified, I have the SP (SAFe for teams) & SA (Leading SAFe) certifications. I am a Scrum Master and lead a cross-functional team of engineers and testers.

Technical Project Manager

Responsible for the end to end delivery of software development projects in the Technology department. Led multiple complex projects ranging $100K-$2M involving 50+ resources located globally, managed a project portfolio of $4M and 10 project managers.

Project Manager

Delivered large software development projects supporting Premium Servicing via Agile (Scrum) and Waterfall methodologies. Led a global project team of 20+ and kept team focused on delivery as business needs were changing. Managed multiple/complex assignments in parallel. Led project as End to End Project Manager. Completed my Scrum Master Certification.

Senior Business Analyst

Determine and document business needs and requirements for large projects that support customer service applications. Manage global teams of 20+ team members. Seek process improvement opportunities within department.

Business Analyst

Rotated through various Project Manager/Business Analyst roles as part of the American Express Technologies Leadership Development Program. Responsible for tracking technology infrastructure costs associated with data room closure, validated $200K in re-engineering saves. Collaborated with global teams spanning over a variety of applications to deliver software development projects.

Leadership Development Program Analyst

Toastmasters International

I led the American Express Tech Talkers Toastmasters club of 28 members, oversaw an executive officer board and ensured the club met its mission to develop confident speakers and leaders. During my term, the club earned the President's Distinguished Award.  Completed my Competent Communicator and Competent Leader certifications and am working out of the Advanced manuals.

Club President

Ensured club membership procedures were followed and recruited new members to join club.

VP Membership

Ashland Hercules 

Led the trial application of a new product, collected data, documented results and was selected to present to Senior Leaders at the Intern Symposium

Technical Sales Intern

Highly results oriented Technical Program Manger extensive Agile experience and engineering background. Navigates well through change, flexible, drives results, detail-oriented. Can manage complex and multiple assignments. Can lead a global team and gets the job done when faced with challenges. Implements structure when needed and coaches team members on Agile Scrum principles. Strong communication and teamwork skills.

Taplio

Courtney Lenner, MBA's Linkedin Analytics

Courtney Lenner, MBA

Want to drive more opportunities from LinkedIn?